suddenly can not save files, V7.0 om windows 10

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playmobilm
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Joined: Mon May 20, 2019 9:16 am

suddenly can not save files, V7.0 om windows 10

Post by playmobilm » Mon May 20, 2019 9:34 am

Hi all,

I have a strange phenomenon. although i run as an administrator, i can no longer save files in the following directories:
  • desktop folder (where the original file is located !) :
    Access in denied
    (both as a user and as an admin)
  • [user] Documents folder:
    File not Found
    (both as a user and as an admin)
  • C:\ : (only works when running as an admin, the normal user gets a permission issue)
I checked and both the user and admin have all the permissions (Full Control, all check-marks on the 'Allow' side) for the desktop and documents folders !

what is going on here ? does anybody have an idea where to start ?
thanks


Version 7.0 Build 323.2
Windows 10.0.17134 build 17134

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Will - Tracker Supp
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Re: suddenly can not save files, V7.0 om windows 10

Post by Will - Tracker Supp » Mon May 20, 2019 9:40 am

Hi playmobilm,

Thanks for the post - Are you saving from within the installed Editor, or from the Editor's plugin for Internet Explorer? If the latter, this is usually because Protected Mode is enabled. When protected Mode is enabled, IE creates a virtual directory structure that mimics the actual structure, but is actually separate. There is no way around this, it's just a facet of how IE works, so you would either need to disable Protected Mode or find the file within IE's virtual directory.

If that's not the case, then please test with Version 8 and see if that helps:
http://www.tracker-software.com/downloads

Cheers,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

playmobilm
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Posts: 2
Joined: Mon May 20, 2019 9:16 am

Re: suddenly can not save files, V7.0 om windows 10

Post by playmobilm » Mon May 20, 2019 5:26 pm

Thank you.

No, this is the standalone version. I reinstalled and i now have today's version, 8.0 Build 331.0, and the issue remains

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Will - Tracker Supp
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Re: suddenly can not save files, V7.0 om windows 10

Post by Will - Tracker Supp » Tue May 21, 2019 2:21 pm

Hi playmobilm,

Thanks for that - Can you please provide details of the environment and setup (e.g. is this a terminal server or VDI environment?)?

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

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