installation changes pdf-filedate to 2000/01/01

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woolfrog
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installation changes pdf-filedate to 2000/01/01

Post by woolfrog » Sat May 18, 2019 11:23 am

Hi there,
I've got an enduring problem with my free version.
After making some annotations in any pdf-file like typewriter-texts or lines and saving this to its original location the file's date changes to 2000/01/01.
I already deinstalled XChange Editor, including registry cleaning and manual deleting of all Tracker Software directories esp. in user\..\AppData\Roaming but after restart and ReInstall of a fresh download I got the same problem.

Could anyone help me? Thanks...

I'm using
Win 10
PDF-XChange Editor 8.0.331.0 - german language
Attachments
TrackerSoftwareTestscan_190518.pdf
(1.59 MiB) Downloaded 20 times

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TrackerSupp-Daniel
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Posts: 2631
Joined: Wed Jan 03, 2018 6:52 pm

Re: installation changes pdf-filedate to 2000/01/01

Post by TrackerSupp-Daniel » Tue May 21, 2019 8:13 pm

Hello woolfrog,

Might I ask where you are seeing this change of date? In all instances within windows file explorer and Properties, the file has the correct date, as well as in the Editor, its created an modified dates seem to be accurate:
image.png
Can I ask what the time information windows itself is giving you? regardless if what version of windows you are running, you should be able to see a calendar by clicking (or double clicking) on the time in the corner of the windows taskbar.
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

woolfrog
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Posts: 3
Joined: Sat May 18, 2019 10:40 am

Re: installation changes pdf-filedate to 2000/01/01

Post by woolfrog » Thu May 23, 2019 7:02 pm

Hello,

computertime is set to automatic. It is the actual date and time like in the pdf-properties.

First my file properties with date 2000/01/01...
TrackerSoftwareTestscan_190518_FileProperties.jpg
...and now the documents properties with the correct date 2019/05/18
TrackerSoftwareTestscan_190518_DocProperties.jpg
It is just because of the problem, to sort edited documents by date. Recently scanned files get a correct date until I dare to make any annotation to it and save it thereafter.

Greetings
Last edited by woolfrog on Thu May 23, 2019 7:30 pm, edited 1 time in total.

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TrackerSupp-Daniel
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Re: installation changes pdf-filedate to 2000/01/01

Post by TrackerSupp-Daniel » Thu May 23, 2019 7:07 pm

Hello woolfrog,

Thank you for clarifying that. In this case, where are you seeing the incorrect information, could you please provide screenshots to show the discrepancy?
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

woolfrog
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Posts: 3
Joined: Sat May 18, 2019 10:40 am

Re: installation changes pdf-filedate to 2000/01/01 [solved]

Post by woolfrog » Tue Jun 11, 2019 4:38 pm

Hello,
the topic is solved. The problem was... me. :roll:
My files are saved on a NAS-drive, and this has gone out of its timeserver. Simple but effective.
So this topic has nothing to do with wonderful tracker-software but with fools in front of the screen.
Thanks for everyone who have considered.

Greetings, woolfrog

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TrackerSupp-Daniel
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Re: installation changes pdf-filedate to 2000/01/01

Post by TrackerSupp-Daniel » Tue Jun 11, 2019 9:54 pm

Glad to hear you found the source and a solution at least!

Have a great day :D
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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