Newline breaks XFDF-import

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AnKeilha
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Newline breaks XFDF-import

Post by AnKeilha » Wed May 15, 2019 8:44 am

I am using PDF-XChange Editor Version 7.0 (Build 328.2). It does not make a difference whether I try the following in the standalone editor or the SDK.

When I use the file working.xfdf (see zip file attached) I see the expected yellow rectangle with "text" in it (see screenshot-working.png). When I use the notWorking.xfdf (see also zip file attached) I only see the yellow rectangle without the text (see screenshot-notWorking.png). The files working.xfdf notWorking.xfdf are identical, except that there is an additional newline in line 5 of notWorking.xfdf.

When I, after using notWorking.xfdf, try to export to a new XFDF the text is gone. Thus, it does not seem to be a pure rendering issue but rather something getting lost during import.

On a side note: The old PdfViewer (Version 2.5 - Build 209.0) works pretty well (see oldPdfViewerWorks.png).
Attachments
oldPdfViewerWorks.png
Just to prove that notWorking.xfdf used to work in the old PdfViewer Version 2.5 - Build 209.0.
screenshot-notWorking.png
Screenshot after importing notWorking.xfdf
screenshot-working.png
Screenshot after importing working.xfdf
XFDFs.zip
contains working.xfdf and notWorking.xfdf
(1.41 KiB) Downloaded 40 times
DIN-A4-Testdokument.pdf
The PDF document I used for the import (for me it did not matter what PDF I used)
(9.11 KiB) Downloaded 35 times

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Tracker Supp-Stefan
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Re: Newline breaks XFDF-import

Post by Tracker Supp-Stefan » Thu May 16, 2019 11:17 am

Hello AnKeilha,

Thanks for your post and report.
I've asked a colleague from the dev team to take a look, and we will post an update here as soon as possible!

Regards,
Stefan

AnKeilha
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Re: Newline breaks XFDF-import

Post by AnKeilha » Thu May 23, 2019 8:49 am

Hello,
any news on this issue? As this problem would occur very frequently with our users, we need to decide if we have to implement a workaround.

Regards,
AnKeilha

AnKeilha
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Re: Newline breaks XFDF-import

Post by AnKeilha » Mon May 27, 2019 10:21 am

Hello,
FYI: we have implemented a workaround for this. In short, before we import any XFDF data, we always use the following formatting step:

new XMLOutputter(org.jdom.output.Format.getCompactFormat()).outputString(annotsElement);

(see http://www.jdom.org/docs/apidocs.1.1/or ... pactFormat() )

This solution seems to work for us. I would appreciate to get notified, in case you see any problems with this workaround. Looking at it from an XML perspective, the reformatting shouldn't really break anything, but of course it should not really fix anything either :wink: .

Regards,
AnKeilha

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Paul - Tracker Supp
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Re: Newline breaks XFDF-import

Post by Paul - Tracker Supp » Tue Jun 04, 2019 8:44 pm

Hi AnKeilha,

I was about to raise a support request ticket to track the investigation of this when I realised you are using V7 Build 328.2 We will need you to test this in the current build 8.0 331.0 as any fix will need to be in a future release.

regards

Paul
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AnKeilha
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Re: Newline breaks XFDF-import

Post by AnKeilha » Wed Jun 05, 2019 7:54 am

Hello Paul,
I repeated the same test as above using version 8.0 build 331.0 and - unfortunately - got the same result:
Test-Using-V8.0-build-331.0.png
Test result using V8.0 build 331.0
Regards,
AnKeilha

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Paul - Tracker Supp
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Re: Newline breaks XFDF-import

Post by Paul - Tracker Supp » Wed Jun 05, 2019 2:22 pm

Thanks for doing that AnKeilha,

I have raised the support request ticket, while internal only, should you refer RT#4804: Newline breaks XFDF-import any support staff member will be able to get you a status Update.

regards

Paul
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AnKeilha
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Re: Newline breaks XFDF-import

Post by AnKeilha » Fri Sep 13, 2019 5:59 am

According to https://www.tracker-software.com/produc ... #8.0.332.0 the Issue T# 4804 has been fixed. Does this bug/tracking number really refer to this bug? I tested it today with V8 build 332 and it still seems to be broken.

On the other hand, a different issue having to do with new lines and rich text (see viewtopic.php?f=62&t=32795 ) was fixed. Both issues seem to have the same bug/tracking number on your side (RT#4804).

AnKeilha
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Re: Newline breaks XFDF-import

Post by AnKeilha » Fri Sep 13, 2019 9:13 am

So, my main questions from above are:

Sould this bug be fixed with V8 build 332 from your point of view?

Or are you still working on a fix (RT#4804)?

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Re: Newline breaks XFDF-import

Post by Tracker Supp-Stefan » Fri Sep 13, 2019 10:22 am

Hello AnKeilha,

The ticket was orginally created for this topic:
viewtopic.php?f=62&t=32795&p=134552#p134551
And it is indeed marked as resolved.

We released build 333 earlier this week - so can you please try to update to it and see if the problem is still there for you?
(Please make sure to test with newly exported and then imported xfdf files!)

Regards,
Stefan

AnKeilha
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Re: Newline breaks XFDF-import

Post by AnKeilha » Fri Sep 13, 2019 11:25 am

But T# 4804 was fixed with build 332 according to your release notes: https://www.tracker-software.com/produc ... #8.0.332.0

AnKeilha
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Re: Newline breaks XFDF-import

Post by AnKeilha » Fri Sep 13, 2019 1:21 pm

Hello Stefan,
I know that viewtopic.php?f=62&t=32795&p=134552#p134551 is marked as resolved. I marked it myself. :?

On the other hand, a few minutes ago, I tested this bug (i.e. "Newline breaks XFDF-import") with V8 build 333 and the problem still persists. I was not really surprised, because according to your own release notes for V8 build 332 ( https://www.tracker-software.com/produc ... #8.0.332.0 ) the issue T# 4804 was fixed with build 332 and I already did the test with build 332 (see above).

Both issues ( viewtopic.php?f=62&t=32795&p=134552#p134551 and this bug) seem to have the same bug/tracking number on your side (RT#4804). Maybe you need a separate RT for this bug (i.e. "Newline breaks XFDF-import").

Regards,
Andreas

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TrackerSupp-Daniel
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Re: Newline breaks XFDF-import

Post by TrackerSupp-Daniel » Mon Sep 16, 2019 9:24 pm

Hello Ankeilha,

I am unable to reproduce the issue at this point, and importing XFDF data with newline's does not seem to have any issues here.
As you already mentioned that you are fully up to date, it is possible that a "repair" may be necessary. Could I ask you to close the application fully, and then open the control panel > programs and features, then double click our software from the list and choose "repair".

After that, please restart the PC and try once again.

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

AnKeilha
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Re: Newline breaks XFDF-import

Post by AnKeilha » Wed Sep 18, 2019 12:58 pm

Hello Daniel,
in your test, did you try the XFDF file that is attached to this bug (see above or here...
XFDFs.zip
(1.41 KiB) Downloaded 5 times
)?

Please, do not confuse it with the other bug that had to do with new lines in the rich-text content.

Regards,
Andreas

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Re: Newline breaks XFDF-import

Post by TrackerSupp-Daniel » Wed Sep 18, 2019 7:35 pm

Hello Again Ankeilha,

My apologies, You are correct that I had the issues mixed up. It appears that due to my own blunder back in June, the two separate issues were considered as one ticket, so when the other issue was resolved, this one was swept under the rug.
I have created a new ticket, explicitly for this issue, and escalated it directly to the Development team to inform them this was reported months ago. It should see action as soon as possible, For reference:

RT#4907: XFDF Formatting, newline breaks import

Thank you again for your patience in this matter, hopefully we can resolve this for the next update.

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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Re: Newline breaks XFDF-import

Post by Ivan - Tracker Software » Tue Sep 24, 2019 10:12 am

Fixed. The fix will be included in the next build.
Tracker Software (Project Director)

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