Format is always disabled

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timidri
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Posts: 3
Joined: Mon May 06, 2019 6:42 pm

Format is always disabled

Post by timidri » Mon May 06, 2019 6:59 pm

Hi Guys,

I bought the paid version of PDF-XChange Editor.
Currently I am trying to change the font size of text fields, but the area format is basically greyed out.
I tried different PDF documents.
The license is correctly recorded.
I have tried it both with the text selection and with the typewriter.
What am I doing wrong?

Thank you in advance
PDF-XChange Screenshot.png

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TrackerSupp-Daniel
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Posts: 3006
Joined: Wed Jan 03, 2018 6:52 pm

Re: Format is always disabled

Post by TrackerSupp-Daniel » Mon May 06, 2019 7:15 pm

Hello timidri,

The only time the Editor will unexpectedly "grey out" tools is when something in the document specifies that this form of editing is not allowed. You can check if this is the case by opening the document properties (Ctrl+D) and looking on the security tab.

I there is no security in place, please send us a copy of this document to investigate.
Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

timidri
User
Posts: 3
Joined: Mon May 06, 2019 6:42 pm

Re: Format is always disabled

Post by timidri » Mon May 06, 2019 7:27 pm

Thanks for that quick answer.

The security tab shows the following:
Unbenannt.png
Where should I send a copy?

Willy Van Nuffel
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Posts: 1421
Joined: Wed Jan 18, 2006 12:10 pm

Re: Format is always disabled

Post by Willy Van Nuffel » Mon May 06, 2019 8:18 pm

In case you like to modify the properties of text fields in a PDF-form, you need to first:
- activate the "Edit Form"-button in the Forms-toolbar or in the Form-menu (Classic Toolbars user interface)
or
- activate the "Select Fields"-button in the Forms-tab (Ribbon user interface)
and
- then click one of the text fields.

Best regards.

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Will - Tracker Supp
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Joined: Mon Oct 15, 2012 9:21 pm
Location: London, UK
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Re: Format is always disabled

Post by Will - Tracker Supp » Tue May 07, 2019 9:33 am

Thanks Willy!

@timidri - Willy is correct here, as it appears that you are trying to modify the properties of a form field, which can only be done using the form editing features:
https://help.tracker-software.com/pdfxe ... ms_ed.html

HTH!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

timidri
User
Posts: 3
Joined: Mon May 06, 2019 6:42 pm

Re: Format is always disabled

Post by timidri » Wed May 08, 2019 6:32 pm

Many thanks. That's the solution for my problem. :)

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TrackerSupp-Daniel
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Posts: 3006
Joined: Wed Jan 03, 2018 6:52 pm

Re: Format is always disabled

Post by TrackerSupp-Daniel » Wed May 08, 2019 7:07 pm

:D
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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