Explorer crash with Preview panel of PDF

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Julien.E.PNS
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Explorer crash with Preview panel of PDF

Post by Julien.E.PNS » Fri Apr 26, 2019 9:43 am

Hi Everyone,
I've some trouble with my new computer.
I have the same problems of preview than this topic :
viewtopic.php?f=62&t=32156&p=131336&hil ... 10#p131336
Bug of preview pane appear after 1 or 2 hours of works. Currently, I've not identify, what could do it.
When I click on pdf file, explorer freezer and I only could close the window.
I will try build 331....

Bug disappear when :
Save all work and restart the engine.
Disable preview pane (but automatically come back if re-enable)
Change by an other pdf software...

Bug won't disappear :
Change parameter preference of previews


Before :
My Old computer (no bug) : Win 7 + Pdf Xhange Editor V6

Currently
My new computer (with bug) : Win10 (1809) + Pdf Xchange Editor V8 Build 330
My collegues computer (no bug) : Win10 (1803) + Pdf Xchange Editor V6 Build....

Julien (From France)
Last edited by Julien.E.PNS on Tue May 21, 2019 8:34 am, edited 1 time in total.

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Will - Tracker Supp
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Re: Explorer crash with Preview panel of PDF

Post by Will - Tracker Supp » Fri Apr 26, 2019 9:58 am

Hi Julien,

Thanks for the post - We're not seeing this here, so please let us know how you get on with build 331.

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

Julien.E.PNS
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Posts: 3
Joined: Fri Apr 26, 2019 9:21 am

Re: Explorer crash with Preview panel of PDF

Post by Julien.E.PNS » Tue May 21, 2019 8:41 am

Both still have the same bug.

My new computer : Win10 (1809) + Pdf Xchange Editor V8 Build 331
My collegues computer : Win10 (1803) + Pdf Xchange Editor V8 Build 331

I will wait the build 332. But if it not solve this problem, we will have to change.
May be we will have to run an old version (get back to V7)...

Are we alone ??

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Will - Tracker Supp
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Re: Explorer crash with Preview panel of PDF

Post by Will - Tracker Supp » Tue May 21, 2019 10:10 am

Hi Julien,

Can you please send a screen-shot of XCShInfoSetup.exe (double click to run and send a screen-shot of what you see) which can be found under C:\Program Files\Tracker Software\Shell Extensions?

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

Julien.E.PNS
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Posts: 3
Joined: Fri Apr 26, 2019 9:21 am

Re: Explorer crash with Preview panel of PDF

Post by Julien.E.PNS » Thu May 23, 2019 1:00 pm

I didn't know this "XCShInfoSetup.exe"...
It seems there may be a way to solve my problem.
:roll:
image.png

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TrackerSupp-Daniel
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Re: Explorer crash with Preview panel of PDF

Post by TrackerSupp-Daniel » Thu May 23, 2019 7:35 pm

Hello Julien,

It appears that your are currently using Adobe's preview handler, not ours.
I would first suggest changing this to our PDF-XChange preview handler, and if the crash still occurs, please try once more with "none" selected as the preview handler.
If the crash again occurs with "None" selected, you will wish to contact Microsoft about this issue. If the crash occurs with our handler, but not with "none", please let us know, and we will look at other possibilities.

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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