Attachments do not open in Adobe DC viewer

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MBochniarz
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Joined: Tue Mar 06, 2018 8:39 pm

Attachments do not open in Adobe DC viewer

Post by MBochniarz »

Hi,
I've added a couple of pdf attachments created in X-Change (fillable forms) to my master pdf file. They all work well when opened in X-Change, but some of them will just not open in Adobe Reader/DC. After clicking links in Adobe nothing happens - there is no message, but the file will not pop up. The "save attachment" option does not work either.
Any clues? Can this be some kind of security issue?
Thanks for help,
Marcin
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Will - Tracker Supp
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Re: Attachments do not open in Adobe DC viewer

Post by Will - Tracker Supp »

Hi Marcin,

Thanks for the post - Can you please send the file(s) in question and advise on the version and build used to create the forms? If you don't want to upload directly here, then please email support@pdf-xchange.com with a link back to this topic for reference.

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
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