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PDF XChange changes font to bold in fillable forms

Posted: Thu Apr 18, 2019 11:47 am
by triplegee
I have fillable forms that were created in Acrobat DC. When I use PDF XChange to fill the forms, or change a form field content, the font turns to bold. Please see attached screen shot.
PDF XChange Editor Forms Bold.jpg

Re: PDF XChange changes font to bold in fillable forms

Posted: Thu Apr 18, 2019 11:49 am
by Will - Tracker Supp
Hi triplegee,

Thanks for the post - Can you please send the form itself? I'm afraid that we can't really help without it.

Thanks,

Re: PDF XChange changes font to bold in fillable forms

Posted: Mon Apr 22, 2019 12:24 pm
by triplegee
After a reboot, the issue is no longer occurring.

Re: PDF XChange changes font to bold in fillable forms

Posted: Mon Apr 22, 2019 12:43 pm
by Dimitar - Tracker Supp
Hello triplegee,

Could you please tell me what version is your PDF Editor?


Regards.

Re: PDF XChange changes font to bold in fillable forms

Posted: Mon Apr 22, 2019 4:38 pm
by triplegee
It appears that PDF Editor just handles text size differently when the form field text size is set to auto, and the text is larger than it is when filled in with Acrobat. The form is attached in case there is a setting that can be changed.
IMG_9430.jpg

Re: PDF XChange changes font to bold in fillable forms

Posted: Mon Apr 22, 2019 4:40 pm
by triplegee
Version is 8, build 330

Re: PDF XChange changes font to bold in fillable forms

Posted: Tue Apr 23, 2019 12:16 pm
by Tracker Supp-Stefan
Hello triplegee,

Can you please update to build 331 - and let us know if the issue is still there?

Regards,
Stefan

Re: PDF XChange changes font to bold in fillable forms

Posted: Tue Apr 23, 2019 6:38 pm
by triplegee
Issue still appears to exist after updating to build 331.
2019-04-23_143533.jpg

Re: PDF XChange changes font to bold in fillable forms

Posted: Tue Apr 23, 2019 7:23 pm
by TrackerSupp-Daniel
Hello Triplegee,

Thank you for the report, Unfortunately it is not possible for all applications to display content that is automatic like this perfectly the same. Our Auto setting will choose the best font size to fill a text box, while staying within its bounds. It seems that some of the competition is more rigid about what is too close to the edge, so we will take a look and see if we can make some tweaks to be a bit closer, but I cannot make any guarantees at the moment.

There are also other factors that affect this, such as screen resolution, some others, such as adobe, so not always use the Screens native PPI like we do, causing further discrepancies. This can usually be changed in the application settings, such as in our Editor preferences (Ctrl+K) under Page display:
image.png
Kind regards,

Re: PDF XChange changes font to bold in fillable forms

Posted: Wed Apr 24, 2019 11:43 am
by triplegee
Thanks for the replies. I reduced the form field heights to get the font to the size I wanted, so all is good.

Re: PDF XChange changes font to bold in fillable forms

Posted: Wed Apr 24, 2019 12:02 pm
by Dimitar - Tracker Supp
:-)