PDF XChange changes font to bold in fillable forms

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triplegee
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PDF XChange changes font to bold in fillable forms

Post by triplegee » Thu Apr 18, 2019 11:47 am

I have fillable forms that were created in Acrobat DC. When I use PDF XChange to fill the forms, or change a form field content, the font turns to bold. Please see attached screen shot.
PDF XChange Editor Forms Bold.jpg

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Will - Tracker Supp
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Re: PDF XChange changes font to bold in fillable forms

Post by Will - Tracker Supp » Thu Apr 18, 2019 11:49 am

Hi triplegee,

Thanks for the post - Can you please send the form itself? I'm afraid that we can't really help without it.

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

triplegee
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Re: PDF XChange changes font to bold in fillable forms

Post by triplegee » Mon Apr 22, 2019 12:24 pm

After a reboot, the issue is no longer occurring.
Last edited by triplegee on Mon Apr 22, 2019 12:51 pm, edited 1 time in total.

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Dimitar - Tracker Supp
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Re: PDF XChange changes font to bold in fillable forms

Post by Dimitar - Tracker Supp » Mon Apr 22, 2019 12:43 pm

Hello triplegee,

Could you please tell me what version is your PDF Editor?


Regards.

triplegee
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Re: PDF XChange changes font to bold in fillable forms

Post by triplegee » Mon Apr 22, 2019 4:38 pm

It appears that PDF Editor just handles text size differently when the form field text size is set to auto, and the text is larger than it is when filled in with Acrobat. The form is attached in case there is a setting that can be changed.
IMG_9430.jpg
Attachments
FOX WO Material 2018 - Fill In.pdf
(296.93 KiB) Downloaded 14 times

triplegee
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Re: PDF XChange changes font to bold in fillable forms

Post by triplegee » Mon Apr 22, 2019 4:40 pm

Version is 8, build 330

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Tracker Supp-Stefan
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Re: PDF XChange changes font to bold in fillable forms

Post by Tracker Supp-Stefan » Tue Apr 23, 2019 12:16 pm

Hello triplegee,

Can you please update to build 331 - and let us know if the issue is still there?

Regards,
Stefan

triplegee
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Re: PDF XChange changes font to bold in fillable forms

Post by triplegee » Tue Apr 23, 2019 6:38 pm

Issue still appears to exist after updating to build 331.
2019-04-23_143533.jpg

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TrackerSupp-Daniel
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Re: PDF XChange changes font to bold in fillable forms

Post by TrackerSupp-Daniel » Tue Apr 23, 2019 7:23 pm

Hello Triplegee,

Thank you for the report, Unfortunately it is not possible for all applications to display content that is automatic like this perfectly the same. Our Auto setting will choose the best font size to fill a text box, while staying within its bounds. It seems that some of the competition is more rigid about what is too close to the edge, so we will take a look and see if we can make some tweaks to be a bit closer, but I cannot make any guarantees at the moment.

There are also other factors that affect this, such as screen resolution, some others, such as adobe, so not always use the Screens native PPI like we do, causing further discrepancies. This can usually be changed in the application settings, such as in our Editor preferences (Ctrl+K) under Page display:
image.png
Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

triplegee
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Re: PDF XChange changes font to bold in fillable forms

Post by triplegee » Wed Apr 24, 2019 11:43 am

Thanks for the replies. I reduced the form field heights to get the font to the size I wanted, so all is good.

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Dimitar - Tracker Supp
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Re: PDF XChange changes font to bold in fillable forms

Post by Dimitar - Tracker Supp » Wed Apr 24, 2019 12:02 pm

:-)

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