Registry Key to disable view in browser (IE)  SOLVED

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the_dominator
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Registry Key to disable view in browser (IE)

Post by the_dominator » Wed Apr 03, 2019 5:40 pm

Hi,

I am having difficulty getting PDF Xchange Editor to NOT display in browser. it is a personal preference for this user and despite changing the settings at Edit > Preferences, the files still open in browser. I was wondering if you could tell me a way to force this change using the registry.

Thanks for any help,

Joe

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the_dominator
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Re: Registry Key to disable view in browser (IE)

Post by the_dominator » Wed Apr 03, 2019 5:43 pm

windows 10
version 6.0 Build 317.1

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TrackerSupp-Daniel
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Re: Registry Key to disable view in browser (IE)

Post by TrackerSupp-Daniel » Wed Apr 03, 2019 6:42 pm

Hello the_dominator,

To verify, Have you ensured that the IE browser is closed when setting the option, as per this article: https://www.tracker-software.com/knowle ... b-browsers

You should see a UAC prompt when changing the settings from the Editor preferences (Ctrl+`) under File associations. Can you please verify if you see one and have indeed clicked "allow" or "yes" when prompted?

If that does not help, Please try updating the software to the latest version (328.2) and let us know if the option is still problematic.
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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the_dominator
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Re: Registry Key to disable view in browser (IE)

Post by the_dominator » Fri Apr 05, 2019 11:36 pm

Hi,

Thank you for your response. I have done this while IE is closed, and then relaunch PDF and IE and try again. The issue continues after that, where PDFs open in IE instead of in PDF Xchange.

Interestingly i only get the UAC prompt when making this change while logged into windows as Admin. I do not get the prompt when doing this action under the user's windows account. I will try to do this with "run as admin" on monday.

When making the change as Admin, and approving the UAC, i still see the same behavior and the change does not appear to be effective. Then when logging off of admin and letting user login, they see the same behavior also.

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Tracker Supp-Stefan
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Re: Registry Key to disable view in browser (IE)  SOLVED

Post by Tracker Supp-Stefan » Mon Apr 08, 2019 12:27 pm

Hello the_dominator,

Have you also seen this KB artivcle:
https://www.tracker-software.com/knowle ... the-Editor
And tried the suggestions from it?

Cheers,
Stefan

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the_dominator
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Re: Registry Key to disable view in browser (IE)

Post by the_dominator » Mon Apr 08, 2019 9:31 pm

Disable the plug-in:
Please go to regedit.exe and delete all of the following entries:
HKEY_CLASSES_ROOT\MIME\Database\Content Type\application/pdf\CLSID
HKEY_CURRENT_USER\Software\Classes\MIME\Database\Content Type\application/pdf\CLSID
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\MIME\Database\Content Type\application/pdf\CLSID
AAHHHH That worked !!!!!
U ROCK

Thank you friend !

-Joe

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Radi - Tracker Supp
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Re: Registry Key to disable view in browser (IE)

Post by Radi - Tracker Supp » Tue Apr 09, 2019 6:58 am

:)

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