Hello, I am wondering if anyone has had the same issue, we appear to have a user where PDF XChange will open however cannot see the ribbon or edit any docs, It acts like a cut down version (just a PDF viewer). The only way it works is if we Run it as administrator (which they cannot do without our admin creds).
Any idea?
Thanks
Ribbon Missing
Moderators: TrackerSupp-Daniel, Tracker Support, Paul - Tracker Supp, Vasyl-Tracker Dev Team, Chris - Tracker Supp, Sean - Tracker, Ivan - Tracker Software, Tracker Supp-Stefan
- Will - Tracker Supp
- Site Admin
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- Joined: Mon Oct 15, 2012 9:21 pm
- Location: London, UK
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Re: Ribbon Missing
Hi bences,
Thanks for the post - Please press F9 and that should solve the issue.
HTH!
Thanks for the post - Please press F9 and that should solve the issue.
HTH!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Re: Ribbon Missing
Hello,Will - Tracker Supp wrote: ↑Mon Mar 18, 2019 12:22 pm Hi bences,
Thanks for the post - Please press F9 and that should solve the issue.
HTH!
Thanks for that however F9 does nothing.
FYI version: 7.0 Build 328.2
- Tracker Supp-Stefan
- Site Admin
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Re: Ribbon Missing
Hello Bences,
Try F8 or Ctrl+F8, and let us know if this does help!
Cheers,
Stefan
Try F8 or Ctrl+F8, and let us know if this does help!
Cheers,
Stefan
Re: Ribbon Missing
Thanks yes F8 worked fine, cheers.
- Will - Tracker Supp
- Site Admin
- Posts: 6815
- Joined: Mon Oct 15, 2012 9:21 pm
- Location: London, UK
- Contact:
Re: Ribbon Missing
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
-
- User
- Posts: 1
- Joined: Mon Mar 28, 2016 6:42 pm
Re: Ribbon Missing
Seems there should be a link in the UI Options for this. I clicked the options there in vain! I spent over an half hour yesterday trying to figure out where everything went after an update. A user should not have to know in advance that the the secret function is hidden in the keyboard shortcuts. For the record I have never even looked at the keyboard shortcuts after several years of using this product.
By the way, having to re-click the ReCAPTCHA above several times as I'm composing this post is a real PITA. Talk about retentive.
By the way, having to re-click the ReCAPTCHA above several times as I'm composing this post is a real PITA. Talk about retentive.
- TrackerSupp-Daniel
- Site Admin
- Posts: 8613
- Joined: Wed Jan 03, 2018 6:52 pm
Re: Ribbon Missing
Hello William,
I mentioned your suggestion about a UI button to restore toolbars to the Dev team and they liked the idea. I cannot speak for when such a function will appear, but it seems it is coming in the future.
Regarding the recaptcha prompts. You should only see one, at most, each time that you log in to your user account or make a new post. It is possible that you do not have cookies enabled, which could affect this mechanism. Alternatively, try logging in and ensuring the "remember me" checkbox is checked.
Kind regards,
I mentioned your suggestion about a UI button to restore toolbars to the Dev team and they liked the idea. I cannot speak for when such a function will appear, but it seems it is coming in the future.
Regarding the recaptcha prompts. You should only see one, at most, each time that you log in to your user account or make a new post. It is possible that you do not have cookies enabled, which could affect this mechanism. Alternatively, try logging in and ensuring the "remember me" checkbox is checked.
Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com