In Editor 7.0 after Save as PDF/A the conversion report GUI sometimes (erratically, inconsistently) comes up underneath the "Saving document" progress-bar indicator.
This leads to confusion when the process of saving is completed, because the task is finished, but the uppermost dialogue box offers only the "Cancel" button. Users need to realise that they should switch focus to the "Conversion Report" dialogue box underneath and click the "OK" button there, at which point the progress-bar display automatically disappears too.
Desired behaviour: the application should hide/close the progress bar when the task is complete, prior to displaying the Conversion Report. Displaying the Conversion Report is not part of the saving task.
—DIV
Save as PDF/A conversion report GUI
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Re: Save as PDF/A conversion report GUI
Hello DIV,
Thank you for reporting this. While I myself cannot seem to reproduce it, my colleague Will has, and thus we have reported it to the Dev team. Since we may have difficulty consistently reproducing it, a fix may take a bit longer, but we are certainly working on it!
All the best,
Thank you for reporting this. While I myself cannot seem to reproduce it, my colleague Will has, and thus we have reported it to the Dev team. Since we may have difficulty consistently reproducing it, a fix may take a bit longer, but we are certainly working on it!
All the best,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Re: Save as PDF/A conversion report GUI
No worries, Daniel.
As I figured out what to do, it won't bother me too much in future, but it would be more confusing to new users.
I agree that erratic bugs are harder to fix. There might be some pattern to when this one happens, but I couldn't tell. Glad at least one of you was able to reproduce it.
—DIV
As I figured out what to do, it won't bother me too much in future, but it would be more confusing to new users.
I agree that erratic bugs are harder to fix. There might be some pattern to when this one happens, but I couldn't tell. Glad at least one of you was able to reproduce it.
—DIV
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Re: Save as PDF/A conversion report GUI
Seems to be reproducible when asking to overwrite an existing file.
- Will - Tracker Supp
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Re: Save as PDF/A conversion report GUI
Hi all,
Currently waiting to hear back from the Dev. Team. Will post back as soon as I know more.
Cheers,
Currently waiting to hear back from the Dev. Team. Will post back as soon as I know more.
Cheers,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com