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Grayscale Scanning Problem 328.2

Posted: Sat Feb 09, 2019 5:52 pm
by Arnold
I do a lot of scanning with PDFX, almost all of it at 400 dpi Black & White. This still works perfectly, but occasionally I have to use Grayscale. Just tried to use Grayscale for 1st time with 328.2, and it scans only 25% of document and just stops. Maybe had a similar problem before, but cannot remember the details. Tried Color scan also and it stops at 55%.

I am on Windows XP Sp2 and the scanner is a Brother Multi-Function machine MFC-295CN. Older machine but very reliable. I have scanned hundreds of pages with this set up, and nothing has been changed that I can think of. Could not test on Windows 7 as no scanner is hooked up to that computer. I tried scanning after resetting PDFX settings, but got the same result.

Have any other users reported having a similar problem? Could this be software related?

Grateful for any suggestions. Thanks.

Re: Grayscale Scanning Problem 328.2

Posted: Mon Feb 11, 2019 10:14 am
by Dimitar - Tracker Supp
Hello Arnold,

No, we do not have any other reports with similar problem.

Could you please send us a download link with the drivers you are using.

Also, could you please give us more details about what is happening when the scanning stops?

Furthermore, could you please start the Task Manager and see how much computer resources are used during the scanning process?


Re: Grayscale Scanning Problem 328.2

Posted: Wed Feb 27, 2019 12:07 pm
by Arnold
Finally got some office time to check this out some more. The problem was happening in all programs if I tried to scan in Greyscale or Colour. So instead of just restarting the computer, I tried the old "cure all" of shutting the computer completely down and then restarting, and it fixed it.


Re: Grayscale Scanning Problem 328.2

Posted: Wed Feb 27, 2019 12:11 pm
by Will - Tracker Supp
Glad to hear that :D