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Win10 1803 Preview Pane of PDFs causes Explorer crash

Posted: Thu Feb 07, 2019 9:53 pm
by rotary systems
I have a couple users now who have said their computer hangs when looking at PDFs in the Preview Pane of Windows Explorer (Windows 10 1803). Both users are on 7.0 Build 328.1. They end up having to kill Explorer and restart the explorer.exe task via task manager. Is this a known issue? Disabling the Preview Pane makes the problem go away.

Re: Win10 1803 Preview Pane of PDFs causes Explorer crash

Posted: Thu Feb 07, 2019 10:33 pm
by TrackerSupp-Daniel
Hello Rotary Systems,

While we are aware of some issues in this area, we have incorporated a few potential solutions into the latest build 328.2 and have not received confirmation from the users who reported it whether updating helped or not. Can I ask you to try updating to build 328.2 and let us know if that helps at all?

Thank you!

Re: Win10 1803 Preview Pane of PDFs causes Explorer crash

Posted: Fri Feb 08, 2019 4:17 pm
by rotary systems
Will do TrackerSupp-Daniel, and thank you.

Re: Win10 1803 Preview Pane of PDFs causes Explorer crash

Posted: Fri Feb 08, 2019 9:06 pm
by TrackerSupp-Daniel
Looking forward to it! :D

Re: Win10 1803 Preview Pane of PDFs causes Explorer crash

Posted: Mon Feb 11, 2019 5:07 pm
by rotary systems
The Preview Pane for PDFs is now not working at all on those 4 computers that were upgraded to 328.2. It is just saying "No Preview Available". But their Autodesk Inventor previews are working fine.

Re: Win10 1803 Preview Pane of PDFs causes Explorer crash

Posted: Mon Feb 11, 2019 5:17 pm
by TrackerSupp-Daniel
Hello Rotary Systems,

If the preview pane says "no preview available" it is likely that our shell extensions have not been properly setup. Please try following the steps here: https://www.tracker-software.com/knowle ... extensions

All the best!