Win10 1803 Preview Pane of PDFs causes Explorer crash

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rotary systems
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Win10 1803 Preview Pane of PDFs causes Explorer crash

Post by rotary systems » Thu Feb 07, 2019 9:53 pm

I have a couple users now who have said their computer hangs when looking at PDFs in the Preview Pane of Windows Explorer (Windows 10 1803). Both users are on 7.0 Build 328.1. They end up having to kill Explorer and restart the explorer.exe task via task manager. Is this a known issue? Disabling the Preview Pane makes the problem go away.

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TrackerSupp-Daniel
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Re: Win10 1803 Preview Pane of PDFs causes Explorer crash

Post by TrackerSupp-Daniel » Thu Feb 07, 2019 10:33 pm

Hello Rotary Systems,

While we are aware of some issues in this area, we have incorporated a few potential solutions into the latest build 328.2 and have not received confirmation from the users who reported it whether updating helped or not. Can I ask you to try updating to build 328.2 and let us know if that helps at all?

Thank you!
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

rotary systems
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Re: Win10 1803 Preview Pane of PDFs causes Explorer crash

Post by rotary systems » Fri Feb 08, 2019 4:17 pm

Will do TrackerSupp-Daniel, and thank you.

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TrackerSupp-Daniel
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Re: Win10 1803 Preview Pane of PDFs causes Explorer crash

Post by TrackerSupp-Daniel » Fri Feb 08, 2019 9:06 pm

Looking forward to it! :D
Daniel McIntyre
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Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

rotary systems
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Re: Win10 1803 Preview Pane of PDFs causes Explorer crash

Post by rotary systems » Mon Feb 11, 2019 5:07 pm

The Preview Pane for PDFs is now not working at all on those 4 computers that were upgraded to 328.2. It is just saying "No Preview Available". But their Autodesk Inventor previews are working fine.

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TrackerSupp-Daniel
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Re: Win10 1803 Preview Pane of PDFs causes Explorer crash

Post by TrackerSupp-Daniel » Mon Feb 11, 2019 5:17 pm

Hello Rotary Systems,

If the preview pane says "no preview available" it is likely that our shell extensions have not been properly setup. Please try following the steps here: https://www.tracker-software.com/knowle ... extensions

All the best!
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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