Outlook 365 - Desktop - Preview Handler

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WishesOnMainSt
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Posts: 1
Joined: Thu Aug 16, 2018 10:45 am

Outlook 365 - Desktop - Preview Handler

Post by WishesOnMainSt » Wed Feb 06, 2019 4:41 pm

Good Afternoon,

I am constantly having issues with the preview handler within Outlook not starting. In the preview window of Outlook, all I get is a message saying "Starting PDF-Exchange Preview Handler" and it just sits there.

Done the uninstall / reinstall to no avail.

PDF-Xchange Editor Plus Version 7.0 (build 328.2)
Windows 10 build 18298

Any help appreciated.

Willy Van Nuffel
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Posts: 1361
Joined: Wed Jan 18, 2006 12:10 pm

Re: Outlook 365 - Desktop - Preview Handler

Post by Willy Van Nuffel » Wed Feb 06, 2019 6:08 pm

Hello,

Maybe you should try the solution proposed in the reply in the following thread:
viewtopic.php?f=62&t=30568#p121932

I.e. run C:\Program Files\Tracker Software\Shell Extensions\XCShInfoSetup.exe and select your preferred settings.

After that, restart your computer, and try again.

Regards.

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TrackerSupp-Daniel
Site Admin
Posts: 1770
Joined: Wed Jan 03, 2018 6:52 pm

Re: Outlook 365 - Desktop - Preview Handler

Post by TrackerSupp-Daniel » Wed Feb 06, 2019 6:12 pm

Hello All,

Willy's suggestion is exactly what I would like to know as well, please confirm what happens when re-registering the shell extensions, This article goes into more detail about how to do this: https://www.tracker-software.com/knowle ... extensions

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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