Properties pane

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Woinic
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Properties pane

Post by Woinic » Sun Feb 03, 2019 10:30 am

Hi,

Before Release 328, properties pane was always active on the right side after successive closing and opening of various pdf file.
Since 328 release even if I check "Properties pane" (attached file 1), the properties pane disappears after closing and opening different files.
The issue occurs on my main computer (Dell Precision) with Win 10 x64.
To complete my first analysis of the issue, I verified on my ASUS laptop (WIN 7 x64). The same issue is observed?

Any idea for solve the issue?

Best regards,

Gerard
FRANCE
Attachments
(1)_Properties-Pane-328-2.jpg

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TrackerSupp-Daniel
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Re: Properties pane

Post by TrackerSupp-Daniel » Mon Feb 04, 2019 6:02 pm

Hello woinic,

Can you please verify that the "synchronize layout of document panes […]" checkbox is selected, this is available inder preferences (Ctrl+K) > general > tabs and windows > setup:
image.png
As well, please check that the "Restore last used view of […] panes […]", from Preferences > page display, is set as such:
image.png
Both of these should be enabled, and all should work well. Please also verify that you are running the latest build 328.2, as we did recently release this point build update.

Kind regards.
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
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Woinic
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Re: Properties pane

Post by Woinic » Mon Feb 04, 2019 6:36 pm

Hi Daniel,

I presently use the last release 328.2.
With the 328.1 release, the same issue occurred.
I remember that when I used for the first time the 328.1 release, I decided to remove 328.1 completely and to reinstall the 327 release.
With the 327 release, all is working fine.
Concerning the preferences setup, all checkbox are correctly checked and same as above (Tabs and windows and Page display)

Best regards

Gerard
FRANCE

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TrackerSupp-Daniel
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Re: Properties pane

Post by TrackerSupp-Daniel » Mon Feb 04, 2019 7:42 pm

Hello woinic,

Thank you for confirming that. Do you find this happens when opening all documents, or do some respect the current layout? Note that documents do have their own "initial view" settings, which can override this as well, you can check for that from the document properties (Ctrl+D):
image.png
I hope this helps!
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

Woinic
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Joined: Fri Mar 16, 2012 8:50 am

Re: Properties pane

Post by Woinic » Tue Feb 05, 2019 1:02 pm

Hello Daniel,
Yes the issue happens when opening all documents.
The strangest, when the document is open without the properties pane visible, I noticed that:
1- when I set properties pane "ON", it become visible
2- If I close and then reopen the document, the properties pane stay visible.
3- If I do a new closure and then reopen the document, the properties pane is no more visible.
The test has been done on my Dell Workstation (Win10 x64) and on my ASUS laptop (Win 7 x64). The results is the same !!

Best regards

Gerard
FRANCE

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TrackerSupp-Daniel
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Re: Properties pane

Post by TrackerSupp-Daniel » Tue Feb 05, 2019 7:51 pm

Hello woinic!

My apologies, and thank you for the steps to reproduce this!
I have now reproduces this, and realized that somehow I had forgotten about this issue. I've actually reported this to the dev team not too long ago as another user brought the same issue to us. It seems that we have not made much progress on it yet, but it is being worked on.

All the best,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

SFBAguy
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Re: Properties pane

Post by SFBAguy » Tue Feb 12, 2019 6:11 am

I'm experiencing this same issue, but with the Stamps palette. It used to work perfectly, now it sometimes doesn't get restored when I open a file. It's restored when I import settings.

Will the upcoming fix apply to the Stamps palette too?

Thanks.

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TrackerSupp-Daniel
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Re: Properties pane

Post by TrackerSupp-Daniel » Tue Feb 12, 2019 4:49 pm

Hello SFBAguy,
Hopefully, All panes will be covered in this fix, however at the moment we still do not have a timeline for the fix.

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
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bignose
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Re: Properties pane

Post by bignose » Tue Feb 26, 2019 7:06 am

I am experiencing the same problem with the initial view layout. I want to open a particular page with no thumbnails, only the page. I set the: File/Document properties/initial View/Navigation view to page only.
This should, as I understand from the thread, override all else, however. I can only get what I want if I go into:
Preferences/page display/default view => page only.
Is this how its meant to work or should the File/Document properties/initial View/Navigation view => Page Only override as mentioned ?

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Will - Tracker Supp
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Re: Properties pane

Post by Will - Tracker Supp » Tue Feb 26, 2019 8:51 am

Hi bignose,

Thanks for the post - You'll need to enable this setting:
image.png
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

bignose
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Re: Properties pane

Post by bignose » Tue Feb 26, 2019 10:51 am

Hi Will,

Feel a bit sill I didn't see that one....sometimes it doesn't matter how hard one looks, one can easily miss what's staring one right in the face.

A bit like last time I stepped on the with my wife. Saw my girlfriend, but just looked right through her...... LOL

Anyway, appreciate you taking the time to clarify.

Regards
Mark

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TrackerSupp-Daniel
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Re: Properties pane

Post by TrackerSupp-Daniel » Wed Feb 27, 2019 9:50 pm

:D
Daniel McIntyre
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Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
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Woinic
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Re: Properties pane

Post by Woinic » Fri Apr 05, 2019 2:24 pm

Hi,

The various problems described in the topic "Properties pane" do not seem to have been solved in the recent update "8.0 330.0".
Will these issues be resolved in the next update?
If yes, do you have any idea of the date for the next update?

Best regards,

Gerard
FRANCE

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TrackerSupp-Daniel
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Re: Properties pane

Post by TrackerSupp-Daniel » Fri Apr 05, 2019 5:01 pm

Hello Woinic,

Unfortunately this has not been brought into the current build, nor do we have a timeline available at this time. I cannot promise that it will be available in the next update either.
Apologies for the delays and any inconveniences they caused.

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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