Rotate current view or page

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nickgd
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Joined: Mon Dec 07, 2009 7:43 pm

Rotate current view or page

Post by nickgd » Thu Jan 24, 2019 10:21 pm

I sent a bug report over the built-in function in PDF-Xchange Editor. I am not sure if that bug report was properly sent. Therefore I am also writing about it here. I will include four PDF documents that I can't rotate in PDF-Xchange. Whenever I try PDF-Xchange simply crashes. I'm using the current version 7.0 Build 328.1 an a windows 10 64bit installation. The files can all be rotated in Adobe Acrobat or for example SumatraPDF v3.1.1.

Is this a bug or is it a local problem? Can you reproduce the crash?

Best regards
Nick
Attachments
PDF_Auszug_DFK_A3-Q-1000.pdf
(1.28 MiB) Downloaded 28 times
PDF_Auszug_DFK_A3-Q-500.pdf
(955.87 KiB) Downloaded 26 times
PDF_Auszug_DFK_A3-Q-250.pdf
(944.01 KiB) Downloaded 27 times
PDF_Auszug_DFK_A3-H-250.pdf
(1.05 MiB) Downloaded 26 times

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TrackerSupp-Daniel
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Re: Rotate current view or page

Post by TrackerSupp-Daniel » Thu Jan 24, 2019 11:55 pm

Hello nickgd,

I was not able to reproduce the issue on my PC, which is also windows 10, 64-bit, with the latest 64bit editor as well. So It seems rather likely that your crash is a local issue. Could I ask you to first try reinstalling the Editor, and if that does not help, Follow the steps here to setup crash logging: https://www.tracker-software.com/knowle ... Crash_Dump

Thank you!
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Support: <Support@tracker-software.com>
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

nickgd
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Posts: 9
Joined: Mon Dec 07, 2009 7:43 pm

Re: Rotate current view or page

Post by nickgd » Fri Jan 25, 2019 4:39 pm

Hello Daniel,

the reinstall has not helped. Also for some reason no current dmp files is being create under %LOCALAPPDATA%\CrashDumps. The files there are from yesterday. I have also created two dmp files from the task manager (one when xchange editor is empty and one with one of the files loaded). I will upload the files to the tracker upload server. I have put them in a folder "upload_nickgd". I hope this will help.

Bye
Nick

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TrackerSupp-Daniel
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Re: Rotate current view or page

Post by TrackerSupp-Daniel » Fri Jan 25, 2019 8:25 pm

Hello nick,

I have some good news! We have managed to reproduce the issue, and the Dev team has just informed me that the fix will be available in the next build!

We are hoping to have that build available sometime next week. I am sorry for the wait, but know that a solution is coming soon!

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Support: <Support@tracker-software.com>
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

nickgd
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Posts: 9
Joined: Mon Dec 07, 2009 7:43 pm

Re: Rotate current view or page

Post by nickgd » Fri Jan 25, 2019 11:03 pm

That sounds great. Can you tell what was causing the problem - or is that to technical and dealing with internal business secrets?

Looking forward to the bug fix release.

best regards
nick

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TrackerSupp-Daniel
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Re: Rotate current view or page

Post by TrackerSupp-Daniel » Fri Jan 25, 2019 11:57 pm

Hello nickgd,

I would love to tell you, but I am afraid I don't know. The only answer I received was, "Fixed it, will be in next build!" and as the dev team is very busy ramping up for the release, I would rather avoid bugging them if it is not 100% necessary.

All the best!
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Support: <Support@tracker-software.com>
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

nickgd
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Posts: 9
Joined: Mon Dec 07, 2009 7:43 pm

Re: Rotate current view or page

Post by nickgd » Sat Jan 26, 2019 7:13 am

Of course. No problem.

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Will - Tracker Supp
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Re: Rotate current view or page

Post by Will - Tracker Supp » Sat Jan 26, 2019 9:10 pm

:)
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

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