saving customised comment styles

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kuehneaufmasse
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Posts: 2
Joined: Sat Jan 19, 2019 12:29 pm

saving customised comment styles

Post by kuehneaufmasse » Sat Jan 19, 2019 12:48 pm

Hello,
I'm afraid I need a helping hand. I'm using PDF Xchange Editor Plus (build 328.1; used under Windows 10) and am facing the following issue:

Since quite a while I'm using various (customised) comment options - typewriter, text box, drawing, measure ... I create the tools I need by cloning the default tools and then customising their properties. The tools (customised regarding scale, color etc.) then appear in the palette. So far, so good.

The problem is that I cannot rely on the system saving those customisations: sometimes it provides the cloned and customised tools in the palettes for the next session (or even the session after next), but then out of the blue I again only find the default tools in the palette and all the custom styles are gone. Is this a bug or is there something I can do to save the customizations reliably?
Please advise.

kuehneaufmasse
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Posts: 2
Joined: Sat Jan 19, 2019 12:29 pm

Re: saving customised comment styles

Post by kuehneaufmasse » Sat Jan 19, 2019 5:32 pm

Just now again: I had several documents open (with the latest modifications saved) when the system crashed. And the recovery file now only contains the default comment styles, all custom styles are gone. That's REALLY annoying.

Arnold
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Joined: Tue Jun 09, 2009 3:53 am
Location: Florida

Re: saving customised comment styles

Post by Arnold » Sun Jan 20, 2019 3:36 pm

Don't remember having that problem with custom styles. One thing I would recommend to anyone who customizes PDFX is that they save their settings. Use File -> Manage Settings -> Export Settings, and keep the settings file where you can find it. This settings file should contain your custom styles, and is easily imported using the same Manage Settings feature.

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Will - Tracker Supp
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Re: saving customised comment styles

Post by Will - Tracker Supp » Mon Jan 21, 2019 2:43 pm

Hi kuehneaufmasse,

Thanks for the posts - From the description, it sounds as though something may be deleting the registry entries for the settings. Alternately, if you're experiencing crashes, then this would be the cause as the settings are not saved until the application is closed; crashing stops the Editor from saving changes to the settings.

Please try temporarily disabling any registry cleaners and antivirus applications that you have running. If that solves the issue, then you'll need to add an exception to those applications for our own.

Regarding recovering settings - I'm not aware of any application that is able to recover changes to settings in the event of a crash. If something is deleting our registry entries & changes, then it's impossible for us to recover this data.

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

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