Annotation problem since 327

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claus.hofer
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Annotation problem since 327

Post by claus.hofer » Mon Jan 14, 2019 1:05 pm

since XChange Pro 327.0 we have problems with annotiations. Version 7.0.326.1 was OK.
when we open the documents with Adobe Reader there is no problem, with XChange PRO we get the message "Error loading object: misaligned object" and no annotiations are visable.

Error also with the newest stable 328.1
Attachments
XChange-Error.PNG
XChange-Error.PNG (9.78 KiB) Viewed 919 times
XChange_328.1.PNG
AdobeReader.PNG

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Tracker Supp-Stefan
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Re: Annotation problem since 327

Post by Tracker Supp-Stefan » Mon Jan 14, 2019 1:54 pm

Hello Claus Hofer,

Welcome to our forums.
Can you please share one such sample file with us? We need the actual PDF and not just images of it - so that we can pass it to our dev team for investigation.
If you do not want to share files in this public forum - please e-mail it to support@tracker-software.com with a link back to this topic and we will take a look for you!

Regards,
Stefan

claus.hofer
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Re: Annotation problem since 327

Post by claus.hofer » Tue Jan 22, 2019 2:03 pm

any news about this?

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Tracker Supp-Stefan
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Re: Annotation problem since 327

Post by Tracker Supp-Stefan » Tue Jan 22, 2019 5:25 pm

Hello Claus,

Apologies for the delay in following up on this one!
Yes - our devs did confirm the problem and asked me to make a ticket:
#4628: Editor 328.1: Annotations in a file are not shown and "File broken warning is given. Older builds show it fine.
So that we can investigate and fix this properly!
As soon as it is fixed I will post again!

Regards,
Stefan

pmcnulty
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Re: Annotation problem since 327

Post by pmcnulty » Wed Feb 13, 2019 7:42 pm

Hi Stefan

I'm also having this issue with some PDF documents the issue is still happening in version 328.2

have attached an example file
Attachments
BKCB_20190218_AGN_2992_AT.PDF
(1.96 MiB) Downloaded 19 times

Krizto
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Re: Annotation problem since 327

Post by Krizto » Wed Feb 13, 2019 9:03 pm

If you look at the change log for 382.2 then "Improved handling of corrupted files. (T# 4628)" is still being worked on.

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TrackerSupp-Daniel
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Re: Annotation problem since 327

Post by TrackerSupp-Daniel » Wed Feb 13, 2019 9:20 pm

Indeed as Krizto says, improvements in this regard are still ongoing.

However, thank you for the sample file, We will take a look and see if it helps further the investigation along.

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

llux
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Re: Annotation problem since 327

Post by llux » Wed Feb 27, 2019 12:11 pm

Hello,

i am a apprentice in the IT section of my company and we are using the PDFXchange. Some of our employees got the same problem "Error loading object: misaligned object". Is there any solution?

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Will - Tracker Supp
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Re: Annotation problem since 327

Post by Will - Tracker Supp » Wed Feb 27, 2019 12:14 pm

Hi llux,

As Daniel said, I'm afraid that there's still no news here and there isn't likely to be any until the release of the next build.

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

Krizto
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Re: Annotation problem since 327

Post by Krizto » Mon Apr 08, 2019 4:25 am

Version 8.0.330.0 has been released but I'm still seeing same issue.

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Re: Annotation problem since 327

Post by Tracker Supp-Stefan » Mon Apr 08, 2019 12:31 pm

Hello Krizto,

The ticket that is mentioned earlier in this topic is makred as resolved, but that was created for claus.hofer's sample.

If you still have the issue - can you please send us your sample file so that we can check it?

Regards,
Stefan

Krizto
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Re: Annotation problem since 327

Post by Krizto » Mon Apr 08, 2019 11:49 pm

Tracker Supp-Stefan wrote:
Mon Apr 08, 2019 12:31 pm
Hello Krizto,

The ticket that is mentioned earlier in this topic is makred as resolved, but that was created for claus.hofer's sample.

If you still have the issue - can you please send us your sample file so that we can check it?

Regards,
Stefan
Done, sent an email to support email address above.

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Re: Annotation problem since 327

Post by Tracker Supp-Stefan » Tue Apr 09, 2019 12:18 pm

Thanks for the sample file Krizto!

I replied back to your e-mail with explanation why this happens, and fixed copies of your file.

Regards,
Stefan

llux
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Re: Annotation problem since 327

Post by llux » Mon Jul 15, 2019 11:44 am

Hello,

am i right, that this message "Error loading object: misaligned object" ist fixed with Version 8.0.330.0?
My company had luck that this problem didnt happen again.

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Paul - Tracker Supp
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Re: Annotation problem since 327

Post by Paul - Tracker Supp » Mon Jul 15, 2019 2:45 pm

Hi llux,

indeed the ticket is resolved and with the information we have at hand it should be fine now. If you can still see this issue with the current build (8.0.331.0) please supply your files and we will take another look.
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soremo
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Re: Annotation problem since 327

Post by soremo » Thu Jul 18, 2019 2:36 pm

Hello,

I use version 8.0, build 331.0. When opening some pdf documents, I get the warning "Problems were detected with the document. You may save a copy to correct them." When I click "Show Problem Details ...", I learn that "The following problems were detected in the document: - Error loading object: misaligned object". None of the other PDF software I use shows such warning when opening the same files.

Here is an example:
EP000002011614A1.pdf
(577.14 KiB) Downloaded 8 times
Is the warning justified or a bug?

Regards,
soremo

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Paul - Tracker Supp
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Re: Annotation problem since 327

Post by Paul - Tracker Supp » Thu Jul 18, 2019 6:12 pm

Thanks for that soremo,

I see the message also in the Editor, though not in Adobe Reader, nor our PDF-XChange Viewer. when I do the "Save As" the new document shows no warnings. Do you get the same result?

I will have one of the devs look at the file and check if that error is accurate. It may be that the error is there and that other applications simply ignore it, or maybe we are misidentifying the issue. I'll let you know what we find.
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Paul - Tracker Supp
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Re: Annotation problem since 327

Post by Paul - Tracker Supp » Thu Jul 18, 2019 6:34 pm

I asked one of the developers here and he says that Adobe just fix the error without notification. We also fix it as soon as we save, we just warn you about things. You can turn that notification off in the preferences. Look for the "Broken Document" panel in the Editor preferences page "Document Info Bar" and uncheck the box to suppress it.

If you really need to know whether this specific file has the reported misaligned content I can get one of our specialists to check, however we are already pretty sure it is accurate and others are silently fixing the issue on save.

Let me know if you need that specific file tested to ensure we are correct in our assumptions here. It will take a few days to do.

I hope that helps.
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If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

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soremo
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Re: Annotation problem since 327

Post by soremo » Fri Jul 19, 2019 7:40 am

Hi Paul,

many thanks for quickly investigating this issue. I do not need that special file tested. It was just an example. Actually, all files I obtain from a certain source trigger the same error message, so I guess that there is just something wrong with how the files from that source have been created (though I'm rather surprised that the iText library which according to the metadata has been used for producing these pdf files does not seem to have produced valid pdf).

I will follow your suggestion and just suppress the warnings.

Best regards,
soremo

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Re: Annotation problem since 327

Post by Tracker Supp-Stefan » Fri Jul 19, 2019 10:08 am

Hello Soremo,

Maybe those files go through some further processing after the initial iText creation, and that is not reflected in the file's metadata.
In any case - as long as the files do open and get fixed for you on save - you can disable the warning message and all will be good!

Regards,
Stefan

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