Problem Printing - The printer name is invalid

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johnnym
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Problem Printing - The printer name is invalid

Post by johnnym » Thu Jan 03, 2019 4:01 pm

Hi, I have the latest version of PDF-X Pro installed on windows 10.

When I try and print a pdf opened up via a webpage (IE) I get An error occurred error[operating system]: The printer Name Is Invalid.

I have recently changed printers (same printer driver). All of the options on the print setup page work fine its only after you press the print button the error appears.

Hope someone can help

Many Thanks

John

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Dimitar - Tracker Supp
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Re: Problem Printing - The printer name is invalid

Post by Dimitar - Tracker Supp » Thu Jan 03, 2019 4:05 pm

Hello John,

Could you please disable the IE's Protected Mode, and then try again to print:
ProtectedMode.png

I hope this helps.


Regards.

JeL
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Joined: Fri May 24, 2019 10:33 am

Re: Problem Printing - The printer name is invalid

Post by JeL » Fri May 24, 2019 10:39 am

We get the same error when trying to print directly from Pdf X-change Editor. Printing the same document from Adobe Reader works, but it is cumbersome to have to open the document in a different program when printing.

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TrackerSupp-Daniel
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Re: Problem Printing - The printer name is invalid

Post by TrackerSupp-Daniel » Fri May 24, 2019 5:58 pm

Hello JeL,
Can I ask you to first try reinstalling and uupdating the printer drivers to see if that helps. Beyond that, could you please tell us what version of the Editor you are currently running? This can be found from the Help > about menu.

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

JeL
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Re: Problem Printing - The printer name is invalid

Post by JeL » Tue May 28, 2019 10:57 am

we are running Version: 8.0, build 331.0. Previously we had the printer shared from our server, I now installed the printer on the computer using a tcp/ip port and it seems to work.

Thank you!

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Will - Tracker Supp
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Re: Problem Printing - The printer name is invalid

Post by Will - Tracker Supp » Tue May 28, 2019 11:00 am

:D
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

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