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Form fields blank out

Posted: Fri Dec 14, 2018 3:12 pm
by a.nix@gmx.de
Just upgraded to Version 7.0 Build 328.0 and form fields in a pre-filled form blank out when the field is selected. Any idea how to fix this?

Re: Form fields blank out

Posted: Fri Dec 14, 2018 3:18 pm
by Dimitar - Tracker Supp
Hello,

Is it possible to send us a copy of that document so we can investigate the reason for this issue?

You can send it to: support@tracker-software.com

Regards.

Re: Form fields blank out

Posted: Fri Dec 14, 2018 3:45 pm
by Arnold
I am seeing the same thing over here on the forms I looked at.

Re: Form fields blank out

Posted: Fri Dec 14, 2018 3:49 pm
by Dimitar - Tracker Supp
Hello Axel,

Thank you for the file.

We are currently investigating the reason for this issue.

Regards.

Re: Form fields blank out

Posted: Fri Dec 14, 2018 3:59 pm
by Arnold
I believe I saw in the revision notes about .fdf files being fixed. As far as I could tell they were working okay in 327.1. In 328.0 they do not appear to be working. I will do some more testing when I can. Does this happen on your end? Might that be part of the same problem?

Thanks.

Re: Form fields blank out

Posted: Fri Dec 14, 2018 5:26 pm
by TrackerSupp-Daniel
Hello all,

We have reproduced the "blank fields" bug here and are investigating right now for what could be the cause.
As for the FDF file issue that was fixed, It would not have an effect on this, that was simply a case of some items not being properly imported when using the "import" button on the form tab if my memory serves.

Regards,

Re: Form fields blank out

Posted: Fri Dec 14, 2018 7:04 pm
by Arnold
That is what I was referring to, importing fdf's. I have tried it again with 328.0 with a few other fdf files and they imported fine. I imported a lot of fdf files with 327.1 though and never had a problem.

Re: Form fields blank out

Posted: Fri Dec 14, 2018 7:09 pm
by TrackerSupp-Daniel
well, I am glad to hear that, I suppose you were lucky! :D

Have a great day!

Re: Form fields blank out

Posted: Fri Dec 14, 2018 7:18 pm
by TrackerSupp-Daniel
In other news, we have identified the cause of the form fields being emptied upon selection issue.
We will be compiling build 328.1 to resolve this, and you should hopefully see it available by Monday morning.

All the Best!

Re: Form fields blank out

Posted: Sun Dec 16, 2018 9:31 pm
by RayBerube
Hey Daniel, I was curious if you had gotten any luck with a solution. I've just started using build 0.328.0 recently, and unfortunately for me I've been hit this bug. And just my luck all I use PDF XChange for is editing Forms. So I am quite excited to have it resolved.

Arnold, would you say it's worth rolling back to build 0.327.1? I'd like to continue working until the solution is rolled out.

Re: Form fields blank out

Posted: Mon Dec 17, 2018 8:04 am
by Arnold
Build 328.1 is already available for download and the problem seems to have been corrected. It still reads 328.0 in the downloads section but the date is December 16th and it is 328.1.
2018-12-17 03_10_43-Tracker Software Products __ Downloads for PDF-XChange Editor.png

Re: Form fields blank out

Posted: Mon Dec 17, 2018 8:09 am
by Dimitar - Tracker Supp
Hello Arnold,

We are glad to hear that.

Regards.