Form fields blank out

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a.nix@gmx.de
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Form fields blank out

Post by a.nix@gmx.de » Fri Dec 14, 2018 3:12 pm

Just upgraded to Version 7.0 Build 328.0 and form fields in a pre-filled form blank out when the field is selected. Any idea how to fix this?

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Dimitar - Tracker Supp
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Re: Form fields blank out

Post by Dimitar - Tracker Supp » Fri Dec 14, 2018 3:18 pm

Hello,

Is it possible to send us a copy of that document so we can investigate the reason for this issue?

You can send it to: support@tracker-software.com

Regards.

Arnold
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Re: Form fields blank out

Post by Arnold » Fri Dec 14, 2018 3:45 pm

I am seeing the same thing over here on the forms I looked at.

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Dimitar - Tracker Supp
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Re: Form fields blank out

Post by Dimitar - Tracker Supp » Fri Dec 14, 2018 3:49 pm

Hello Axel,

Thank you for the file.

We are currently investigating the reason for this issue.

Regards.

Arnold
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Re: Form fields blank out

Post by Arnold » Fri Dec 14, 2018 3:59 pm

I believe I saw in the revision notes about .fdf files being fixed. As far as I could tell they were working okay in 327.1. In 328.0 they do not appear to be working. I will do some more testing when I can. Does this happen on your end? Might that be part of the same problem?

Thanks.

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TrackerSupp-Daniel
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Re: Form fields blank out

Post by TrackerSupp-Daniel » Fri Dec 14, 2018 5:26 pm

Hello all,

We have reproduced the "blank fields" bug here and are investigating right now for what could be the cause.
As for the FDF file issue that was fixed, It would not have an effect on this, that was simply a case of some items not being properly imported when using the "import" button on the form tab if my memory serves.

Regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

Arnold
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Re: Form fields blank out

Post by Arnold » Fri Dec 14, 2018 7:04 pm

That is what I was referring to, importing fdf's. I have tried it again with 328.0 with a few other fdf files and they imported fine. I imported a lot of fdf files with 327.1 though and never had a problem.

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TrackerSupp-Daniel
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Re: Form fields blank out

Post by TrackerSupp-Daniel » Fri Dec 14, 2018 7:09 pm

well, I am glad to hear that, I suppose you were lucky! :D

Have a great day!
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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TrackerSupp-Daniel
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Re: Form fields blank out

Post by TrackerSupp-Daniel » Fri Dec 14, 2018 7:18 pm

In other news, we have identified the cause of the form fields being emptied upon selection issue.
We will be compiling build 328.1 to resolve this, and you should hopefully see it available by Monday morning.

All the Best!
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

RayBerube
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Re: Form fields blank out

Post by RayBerube » Sun Dec 16, 2018 9:31 pm

Hey Daniel, I was curious if you had gotten any luck with a solution. I've just started using build 0.328.0 recently, and unfortunately for me I've been hit this bug. And just my luck all I use PDF XChange for is editing Forms. So I am quite excited to have it resolved.

Arnold, would you say it's worth rolling back to build 0.327.1? I'd like to continue working until the solution is rolled out.

Arnold
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Re: Form fields blank out

Post by Arnold » Mon Dec 17, 2018 8:04 am

Build 328.1 is already available for download and the problem seems to have been corrected. It still reads 328.0 in the downloads section but the date is December 16th and it is 328.1.
2018-12-17 03_10_43-Tracker Software Products __ Downloads for PDF-XChange Editor.png
Last edited by Arnold on Mon Dec 17, 2018 8:11 am, edited 1 time in total.

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Dimitar - Tracker Supp
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Re: Form fields blank out

Post by Dimitar - Tracker Supp » Mon Dec 17, 2018 8:09 am

Hello Arnold,

We are glad to hear that.

Regards.

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