PDF-XChange Editor v7.0.327.1 does not show font  SOLVED

Forum for the PDF-XChange Editor - Free and Licensed Versions

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Seeker45
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Posts: 162
Joined: Wed Dec 18, 2013 2:32 pm
Location: Germany

PDF-XChange Editor v7.0.327.1 does not show font

Post by Seeker45 »

Hello,
I have a document that contains the font "TradeGothicLTCom." The document opens fine with PDF-XChange Editor v6.0.322.7 on our terminal server with Server 2008 R2 SP1. It opened fine with PDF-XChange Editor v7.0.325.1 on a PC with Windows 10 Pro, Version 10.0.17763 Build 17763. The font disappears completely with PDF-XChange Editor v7.0.327.1 on that PC. (The text block as such is still there, i.e. it is invisible, but the text can still be copied invisibly.)
I have sent you screenshots and the file, since the contents is confidential.
Thank you.
Cheers
Seeker45
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TrackerSupp-Daniel
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Posts: 8440
Joined: Wed Jan 03, 2018 6:52 pm

Re: PDF-XChange Editor v7.0.327.1 does not show font

Post by TrackerSupp-Daniel »

Hello Seeker45,
I cannot seem to find the files you have referenced in our email inbox.
Could you please resend them to support@pdf-xchange.com with a link to this post in the email.

Alternatively, please try creating a new document with this issue that does not contain any sensitive information so that you can post it here.
Thank you!
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Seeker45
User
Posts: 162
Joined: Wed Dec 18, 2013 2:32 pm
Location: Germany

Re: PDF-XChange Editor v7.0.327.1 does not show font  SOLVED

Post by Seeker45 »

Thank you. I learned from Paul that this is a known issue that will be fixed for the next build, i.e. v7.0.328.0.

Workaround: Go to the Editor Preferences --> Page Display --> Rendering --> Text Hinting and set it to Disabled.
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TrackerSupp-Daniel
Site Admin
Posts: 8440
Joined: Wed Jan 03, 2018 6:52 pm

Re: PDF-XChange Editor v7.0.327.1 does not show font

Post by TrackerSupp-Daniel »

Gald to hear that Seeker45,

Have an excellent day!
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
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