Black rectangles on pdf generated from Revit 2018

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MJN
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Posts: 52
Joined: Wed Aug 31, 2016 12:09 pm

Black rectangles on pdf generated from Revit 2018

Post by MJN » Fri Oct 26, 2018 12:48 pm

Black artifacts appear at random when integrating comments on pdf printed from Revit 2018 using the Xchange driver.

If I only work on single pages and integrate immediately it seems to work fine, but several pages combined is sure to produce the black rectangles.

I've attached an example.

I used raster printing if that helps?

Also, zooming is pretty chaotic and slow on prints from Revit…

Thx in advance,

MJN
Attachments
example.JPG

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Dimitar - Tracker Supp
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Re: Black rectangles on pdf generated from Revit 2018

Post by Dimitar - Tracker Supp » Fri Oct 26, 2018 2:10 pm

Hello MJN,

Could you please send us an example Revit project file, with which you have this issue, and the printed PDF file?
We need these files so we can investigate the reason for this issue.

If the file contains confidential information, please send it to support@tracker-software.com.
Your file will only be used to resolve your issue and then permanently deleted from our system.

Regards.

MJN
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Posts: 52
Joined: Wed Aug 31, 2016 12:09 pm

Re: Black rectangles on pdf generated from Revit 2018

Post by MJN » Mon Oct 29, 2018 7:13 am

Hey Dimitar,

Unfortunately that is not possible -I can send you the printed pdf, but not the Revit project. I am not allowed to forward complete tender models material like that... :(

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Dimitar - Tracker Supp
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Posts: 416
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Re: Black rectangles on pdf generated from Revit 2018

Post by Dimitar - Tracker Supp » Mon Oct 29, 2018 7:46 am

Hello MJN,

This is understandable.

We have several similar cases, but I wanted to make sure the problem is the same and that's why I asked for the files.

All the cases are reported to our developers and they are working to resolve these issues.

For now, I can advise you to install an older version of our software.


Regards.

MJN
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Posts: 52
Joined: Wed Aug 31, 2016 12:09 pm

Re: Black rectangles on pdf generated from Revit 2018

Post by MJN » Tue Oct 30, 2018 8:43 am

Hello Dimitar,

It is comforting to know I am not the only one with this problem. I will try an older version...

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Dimitar - Tracker Supp
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Posts: 416
Joined: Mon Jan 15, 2018 9:01 am

Re: Black rectangles on pdf generated from Revit 2018

Post by Dimitar - Tracker Supp » Tue Oct 30, 2018 11:11 am

Hello MJN,

You can find the previous builds under this button beside every one of our products:
old_builds.png

Please dо let me know if you still experience the same issue with the older version.

Regards.

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