Re-Save .pdf without shadow around sign

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Frank1000
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Re-Save .pdf without shadow around sign

Post by Frank1000 » Wed Oct 24, 2018 7:55 am

Hi,
I'm experiencing a problem when re-saving (print as .pdf) the doc with the sign graphic in there. It creates a gray shadow around the sign.

How do i prevent from it ?

Regards,
Frank

Image

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Tracker Supp-Stefan
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Re: Re-Save .pdf without shadow around sign

Post by Tracker Supp-Stefan » Wed Oct 24, 2018 9:57 am

Hello Frank,

Can you please check (Under Help -> About) which build of the Editor is currently installed on your machine?
Also - why do you need to reprint a PDF back to PDF?

Regards,
Stefan

Frank1000
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Re: Re-Save .pdf without shadow around sign

Post by Frank1000 » Wed Oct 24, 2018 11:36 am

Hi Stefan,
thanks for reply
the Version 7.0 (Build 326.1)
I'm re-printing to prevent extracting elements like signs etc., so only copies from re-print are possible furthermore.

Regard,
Frank

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Tracker Supp-Stefan
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Re: Re-Save .pdf without shadow around sign

Post by Tracker Supp-Stefan » Wed Oct 24, 2018 4:19 pm

Hello Frank,

Please try updating to build 327.0 (the current latest) and let us know if the issue is still present.

Regards,
Stefan

Willy Van Nuffel
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Re: Re-Save .pdf without shadow around sign

Post by Willy Van Nuffel » Wed Oct 24, 2018 4:43 pm

In the print screen here above in this thread, I see "Microsoft Print to PDF".

Did you also try to print to PDF via the "PDF-XChange Lite" printer ?

Are they both giving the same result, background color for the signature ?

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TrackerSupp-Daniel
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Re: Re-Save .pdf without shadow around sign

Post by TrackerSupp-Daniel » Wed Oct 24, 2018 5:02 pm

I am afraid that following this thread, I must also post a Disclaimer before we can continue.

It is never a good idea to print a PDF to PDF as it usually creates more problems than it resolves. Use it only as an absolute last resort and when all other avenues have failed. It is always a better option to save your PDF rather than reprint it. Tracker Software, and its support team, may be unable to assist resolving issues when printing PDF to PDF.

As you said you are trying to prevent extracting information, have you considered instead using document security instead? This can be used to lock down a document and prevent changes, copying content, printing, etc, unless you have the password. It is likely a much better option, and will maintain the document as desired. This KB should help with security: https://www.tracker-software.com/knowle ... nge-Editor
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Support: <Support@tracker-software.com>
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

Frank1000
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Re: Re-Save .pdf without shadow around sign

Post by Frank1000 » Wed Oct 24, 2018 9:27 pm

Thx for replys )
* Update to newer version done, but same result.
* PDF-XChange Light prints all fine )
* Yes maybe better using some even more advanced security features

Regards,
Frank

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TrackerSupp-Daniel
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Re: Re-Save .pdf without shadow around sign

Post by TrackerSupp-Daniel » Wed Oct 24, 2018 10:49 pm

:)
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Support: <Support@tracker-software.com>
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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