Blank PDF's that aren't blank

[Kraikee]

Hi Guys,

First time posting here.

Had a quick look around but didn't find anything like this, if it is a duplicate however then I apologise.

We recently updated PDF XChange Editor to V7 build 327 and it is causing us issues with our receipts that come through as PDF's.

They come through and appear blank, I've played around with the settings but have been unable to find any settings that make a difference.

The files open just fine in programs such as Adobe Reader.

I have tried opening them in Abode Reader and doing a "Save as" when I do that the output file is easily read by PDF Xchange Editor.

Any thoughts or suggestions ?

Thanks in advance !

[TrackerSupp-Daniel]

Hello Kraikee,
This sounds very similar to an issue that we discovered and have prepared a fix for in the next build, 327.1. We hope to release this build in the very near future.
Once it is out, please test this file and let us know how its improved.

[Kraikee]

Hi Daniel,

Thanks for your reply, I will test this when it is out.

Thanks again !

[Tracker Supp-Stefan]

[Kraikee]

Hello,

I can confirm that the update has fixed the issue.

Thanks for your help !

[Dimitar - Tracker Supp]