PDF 1.3 shown white

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mkit
User
Posts: 9
Joined: Mon Jul 28, 2014 8:43 am

PDF 1.3 shown white

Post by mkit »

Ladies and Gentlemen,

If we tried to open PDF 1.3 files these were shown white.
Is PDF-XChange Editor 7.0 not compatible with PDF 1.3?

Thank you for your support!
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Dimitar - Tracker Supp
Site Admin
Posts: 1797
Joined: Mon Jan 15, 2018 9:01 am

Re: PDF 1.3 shown white

Post by Dimitar - Tracker Supp »

Hello mkit,

Our products support 1.3 PDF files.
Is it possible to send us an example file with which you have this issue so we can investigate the reason for this issue.

Please send it to: support@pdf-xchange.com

Also, is it possible to tell us what version is your PDF Editor.You can see that under the Main menu -> Help -> About.

Regards.
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