Attachments not visible in Attachment Pane

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HaPe
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Attachments not visible in Attachment Pane

Post by HaPe » Thu Aug 23, 2018 9:11 pm

Hello,

I have a couple of pdf-files with attachments and as far as I remember I was able to see them in the attachment pane.
Looking through my files I found the pages with the attachments and could use them normally.
When I open my files with Adobe Reader I can see the attachments without problems.
For testing purposes I created a blank file with an attachment but but again it didn't show up.

Any ideas or can anybody reproduce the problem?
I have the latest version of PDF XChange installed =>7.0.326.1

HaPe

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TrackerSupp-Daniel
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Re: Attachments not visible in Attachment Pane

Post by TrackerSupp-Daniel » Thu Aug 23, 2018 9:23 pm

Hello HaPe,
Could I ask you to send us a document this happens with. I am so far unable to reproduce the problem on my end.
Also, could you specify, are the attached documents all PDF documents, or are some of them differing file types? Id like to try using the same extensions as you.
Daniel McIntyre
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Tracker Software Products (Canada) LTD

Support: <Support@tracker-software.com>
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HaPe
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Re: Attachments not visible in Attachment Pane

Post by HaPe » Thu Aug 23, 2018 10:17 pm

Hello Daniel,

the problem I have also happens with newly created blank pages.
I uploaded a video so that you can see what I am doing.
While "rehearsing" my screen capture Editor even unexpectedly closed.This happened,when I tried to attach the same file twice,
but I couldn't reproduce it.
It is possible that something is wrong with my installation.

https://www.youtube.com/watch?v=TJjGS_8 ... e=youtu.be

HaPe

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TrackerSupp-Daniel
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Re: Attachments not visible in Attachment Pane

Post by TrackerSupp-Daniel » Thu Aug 23, 2018 10:34 pm

Thank you for the video HaPe,
I have managed to reproduce the attached files bug, and have made a ticket about it:
#4465: Attached file does not appear in attachments list.
Should you find any reliable way to reproduce the unexpected closing, please do let us know!
Daniel McIntyre
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Tracker Software Products (Canada) LTD

Support: <Support@tracker-software.com>
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

Willy Van Nuffel
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Re: Attachments not visible in Attachment Pane

Post by Willy Van Nuffel » Fri Aug 24, 2018 10:12 am

Hello,

The unexpected closing (crash) happens when you first insert a file via the File Attachment Tool.
After this, attach the same file via the Attachment pane + New.
At that time, the Editor asks if you want to "Add with auto-number", "Replace existing" or "Skip".

In case you click "Replace existing", the Editor closes after a few seconds and then just re-starts without re-opening the document.

Should be easy to reproduce.

Best regards.

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Sasha - Tracker Dev Team
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Re: Attachments not visible in Attachment Pane

Post by Sasha - Tracker Dev Team » Fri Aug 24, 2018 10:34 am

Hello guys,

I've fixed this bug a couple of weeks ago, while writing samples for the Core API. It appeared after improving another attachment naming related issue. The non annot based attachments are working normally thus it was missed. The fix will be available from the next release that should be in September. Also I will check the issue that Willy has found.

Cheers,
Alex
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HaPe
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Re: Attachments not visible in Attachment Pane

Post by HaPe » Fri Aug 24, 2018 3:43 pm

Willy Van Nuffel wrote: At that time, the Editor asks if you want to "Add with auto-number", "Replace existing" or "Skip".
In case you click "Replace existing", the Editor closes after a few seconds and then just re-starts without re-opening the document.
Thanks Willy,
yes that happened in my case.I thought it might have been a one-off and was more concentrated on my "listing"- problem
so I didn't properly re-test it.

Sasha wrote: The fix will be available from the next release that should be in September.
Aah,thanks Sasha - appreciated

HaPe

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TrackerSupp-Daniel
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Re: Attachments not visible in Attachment Pane

Post by TrackerSupp-Daniel » Fri Aug 24, 2018 5:08 pm

:)
Daniel McIntyre
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Tracker Software Products (Canada) LTD

Support: <Support@tracker-software.com>
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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Sasha - Tracker Dev Team
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Re: Attachments not visible in Attachment Pane

Post by Sasha - Tracker Dev Team » Sat Aug 25, 2018 6:45 am

Hello guys,

Just recreated and fixed the issue with the attachment replace and crash. The fix will also be available from the next release.

Cheers,
Alex
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