Printing in the PDF file ends up with the buy stamps

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sashu
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Posts: 55
Joined: Mon May 14, 2018 11:53 am

Printing in the PDF file ends up with the buy stamps

Post by sashu » Tue Aug 21, 2018 7:01 am

Hi,

I wonder why printing in the PDF file using the PDF-XChange Standard printer from a licensed PDF-X Editor or from the PDF-XChange menu in the MS Word ends up with the buy stamps.

Best, sashu

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Will - Tracker Supp
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Re: Printing in the PDF file ends up with the buy stamps

Post by Will - Tracker Supp » Tue Aug 21, 2018 8:46 am

Hi Sashu,

Thanks for the post, but I'm afraid that we can't deal with licensing issues on the forums. Please contact us directly at support@tracker-software.com and we'd be happy to assist you there. Please be sure to include your license key.
**Do NOT post the license key here!

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

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TrackerSupp-Daniel
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Re: Printing in the PDF file ends up with the buy stamps

Post by TrackerSupp-Daniel » Tue Aug 21, 2018 7:01 pm

As a follow-up for anyone who is curious about issues like this:

The most common instance of this occurring is for users who have installed PRO or Standard, while the hold an Editor or Editor plus license.
The Editor and Editor Plus only cover the Lite Printer, and as such the Standard Printer is running without a valid license, thus placing watermarks.

Another possibility could be that while you have installed the software, you may have simply forgotten to input your license key, to check this first open the PDF-XChange Editor and click Help > License key. If a key on this screen does not read PDF-XChange PRO or PDF-XChange Standard and say Valid, you will need to either enter your new license, or contact Support@tracker-software.com for assistance.
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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