Explorer richt-click context menu

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JBR
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Explorer richt-click context menu

Post by JBR »

Hello !
We have a new Windows 7 computer. We installed the latest version of pdf-xchange editor. In the Explorer right-click context menu "Open with PDF-XChnage Editor" does not work. If you click on the entry, nothing happens.
Double-click on file works.
I have already re-registered the XCShellMenu.x64.dll, XCShellMenu.x86.dll, XCShInfo.x64.dll, XCShInfo.x86.dll.
Any ideas?
Many thanks in advance
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Will - Tracker Supp
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Re: Explorer richt-click context menu

Post by Will - Tracker Supp »

Hi JBR,

Thanks for the post - If I remember correctly, this was a known issue with one of the initial releases that included this feature. Please make sure that you're using Version 7 Build 326.1:
https://www.pdf-xchange.com/downloads

If that doesn't help, or you're already using it, let us know!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
JBR
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Posts: 5
Joined: Wed Aug 08, 2018 9:28 am

Re: Explorer richt-click context menu

Post by JBR »

Hi Will!
I have allread install the Version 7 Build 326.1. Doesn't work. Any ideas?
Thanks
JBR
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Will - Tracker Supp
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Re: Explorer richt-click context menu

Post by Will - Tracker Supp »

Hi JBR,

That's odd - What type of file are you doing this with? Is it a PDF or something else?

Cheers,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
JBR
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Posts: 5
Joined: Wed Aug 08, 2018 9:28 am

Re: Explorer richt-click context menu

Post by JBR »

Hi,
only pdf.
Several pdf are marked. With the "Open with PDF-XChange Editor" the will be opened in the "right" order.
If the marked and Enter will be pressed, the will be opened in a random order.
Greetings
JBR
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Tracker Supp-Stefan
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Re: Explorer richt-click context menu

Post by Tracker Supp-Stefan »

Hello JBR,

Is it that you select more than 15 files? I believe there was something (Windows related) that if your selection is longer - then it's handled differently than if it is shorter.
As for the order when you select many files and then press Enter - it is again Windows that decides in what order to send those to the Editor - hence the scrambled way they appear!

Regards,
Stefan
JBR
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Joined: Wed Aug 08, 2018 9:28 am

Re: Explorer richt-click context menu

Post by JBR »

Hello,
does not work even if only one file is selected.
Regards
JBR
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Will - Tracker Supp
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Re: Explorer richt-click context menu

Post by Will - Tracker Supp »

Hi JBR,

Thanks for the info. - To me, this suggests that eiter our Shell Extensions aren't installed/properly registered, or the necessary registry entry is missing for that one item. Can you please try the following instructions and see if they help?
https://www.pdf-xchange.com/knowle ... extensions

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
JBR
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Posts: 5
Joined: Wed Aug 08, 2018 9:28 am

Re: Explorer richt-click context menu

Post by JBR »

Hello!
I reregistered the shell extensions, but the error still exists.
Thanks
JBR
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Dimitar - Tracker Supp
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Re: Explorer richt-click context menu

Post by Dimitar - Tracker Supp »

Hello JBR,

Could you please try the following procedure for clean reinstall:

I've numbered the steps below to make them easier to follow:


1) Uninstall all products of ours that you have installed. Restart the computer.
**Note: restarting the computer at all prompted points is a very large part of making this work, so please be sure to do them
**Note: Also be sure to disable any and all anti virus programs that you have running and make sure that you are logged in as the Administrator.


2) Open up File Explorer and navigate to C:\Program Files and delete the PDF-XChange and/or Tracker Software folder.
1.png
3) Now, go to the Windows search bar and type in " regedit ", then right click and hit "Run as Administrator" - the following will show up:
regedit.jpg
2.png
4) Go to HKEY_CURRENT_USER\Software and delete the Tracker Software / PDF-XChange folder
3.png

5) Go to HKEY_LOCAL_MACHINE\SOFTWARE and delete Tracker Software / PDF-XChange folder.After that , please restart your computer.
4.png
6) Re-install all the products you have installed before with this link:

https://www.pdf-xchange.com/product/downloads

Before the new installation, please disable temporary any antivirus and firewall software you have.

7) Now complete the install and restart Windows.


I hope this helps.


Regards.
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