Document not showing correctly with pdf exchange

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tony saad
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Posts: 2
Joined: Fri Jul 06, 2018 7:21 pm

Document not showing correctly with pdf exchange

Post by tony saad »

hi ,
I have a pdf document that appears different if opened with pdf exchange editor / pdf viewer, that it would if viewed under adobe acrobat reader.
please see attached screenshots and original file
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TrackerSupp-Daniel
Site Admin
Posts: 8613
Joined: Wed Jan 03, 2018 6:52 pm

Re: Document not showing correctly with pdf exchange

Post by TrackerSupp-Daniel »

Hello Tony Saad,
Can you please verify what version of the Editor you are running?
We have jut released Version 7 Build 326 and the document appears the same in both the Editor and in Adobe for me.

Please click on Help > Check for Updates and ensure you have build 326 installed.
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
tony saad
User
Posts: 2
Joined: Fri Jul 06, 2018 7:21 pm

Re: Document not showing correctly with pdf exchange

Post by tony saad »

i am using the latest version for the viewer 7.0.325.2 and still get the document wrong.
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TrackerSupp-Daniel
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Posts: 8613
Joined: Wed Jan 03, 2018 6:52 pm

Re: Document not showing correctly with pdf exchange

Post by TrackerSupp-Daniel »

Hello tony,
I want to verify, in your original post you said Editor/Viewer, in this post youve explicitly said viewer. Are you running the PDF-XChange Viewer, or the PDF-XChnage Editor? To verify click on Help > About and tell me what information you see there.

I ask this because the Viewer has been discontinued, and succeeded by the PDF-XChange Editor. The latest version of the Editor is available here:
https://www.pdf-xchange.com/produc ... fileid=607
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com