I use Dropbox to store my documents and sync across computers and platforms. Lately, when I try to open any file stored on my computer in the Dropbox folder, I am always asked to authenticate my Dropbox account username and password. It is annoying to have to do that each time, and it's not something I have to do when using any other program. Am I missing a way to make PDF-Exchange Editor or Dropbox understand that I have already authenticated my account multiple times?
Thanks in advance for any help you can provide.
Dropbox authentication
Moderators: TrackerSupp-Daniel, Tracker Support, Paul - Tracker Supp, Vasyl-Tracker Dev Team, Chris - Tracker Supp, Sean - Tracker, Ivan - Tracker Software, Tracker Supp-Stefan
- TrackerSupp-Daniel
- Site Admin
- Posts: 8579
- Joined: Wed Jan 03, 2018 6:52 pm
Re: Dropbox authentication
Hello Joshua,
The Editor should remember your Dropbox credentials and save then for reuse in the File > Open Screen, as below: The first time, you will use the Add a Place > Dropbox button
After you have signed in, a new Dropbox button will appear under Open, with the name on your Dropbox account as the title (mine is highlighted in the above screenshot).
If you find this is still happening, please click File > Reset settings, and reset everything, then try to setup your Dropbox account once again. This may help.
The Editor should remember your Dropbox credentials and save then for reuse in the File > Open Screen, as below: The first time, you will use the Add a Place > Dropbox button
After you have signed in, a new Dropbox button will appear under Open, with the name on your Dropbox account as the title (mine is highlighted in the above screenshot).
If you find this is still happening, please click File > Reset settings, and reset everything, then try to setup your Dropbox account once again. This may help.
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
-
- User
- Posts: 2
- Joined: Tue Jan 20, 2015 7:05 am
Re: Dropbox authentication
Hi Daniel. Resetting the settings dd the trick. Thank you!
- TrackerSupp-Daniel
- Site Admin
- Posts: 8579
- Joined: Wed Jan 03, 2018 6:52 pm
Re: Dropbox authentication
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Re: Dropbox authentication
I do not see the button to click to add a dropbox place nor a google one.
- TrackerSupp-Daniel
- Site Admin
- Posts: 8579
- Joined: Wed Jan 03, 2018 6:52 pm
Re: Dropbox authentication
Hello aanderson,
This new article may help you with the setup:
https://www.pdf-xchange.com/knowle ... nge-Editor
Note that this was written for the latest version (V7) of the software, if you are not running the latest, please update the software before trying to follow this article.
This new article may help you with the setup:
https://www.pdf-xchange.com/knowle ... nge-Editor
Note that this was written for the latest version (V7) of the software, if you are not running the latest, please update the software before trying to follow this article.
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com