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Pages Cut When Cropping/Extracting Pages

Posted: Fri Jun 22, 2018 11:44 am
by sashu
I might have found a bug that initially concerned Crop pages, but as I found out it also comes out if you extract pages. Noteworthy that the cropped/extracted pages differ in margins.

Original with full pages:
snapshot-21.06.2018.jpg
Extracted pages (the first page is cut at the one forth height -- you would see the same if you try to crop pages):
snapshot_2-21.06.2018.jpg
Best, sashu

Re: Pages Cut When Cropping/Extracting Pages

Posted: Fri Jun 22, 2018 1:26 pm
by Will - Tracker Supp
Hi sahsu,

I've moved the post to a new topic as the subject matter is entirely different, and it's best to keep different issues in different topics.

Can you send a sample and walk us through your process step-by-step? I'm not having any issues here.

Thanks,

Re: Pages Cut When Cropping/Extracting Pages

Posted: Fri Jun 22, 2018 1:45 pm
by sashu
Do you mean here as attachment?

Re: Pages Cut When Cropping/Extracting Pages

Posted: Fri Jun 22, 2018 2:09 pm
by Will - Tracker Supp
Hi Sashu,

If at all possible, yes please. If you're not comfortable posting it here, please send it to support@tracker-software.com and be sure to provide a link to this forum topic, so that we know what the file is for.

Thanks,

Re: Pages Cut When Cropping/Extracting Pages

Posted: Fri Jun 22, 2018 3:14 pm
by sashu
Here is how you reproduce the bug. posting.php?mode=reply&f=62&t=31130

In most cases, cropping/extracting works good, but in some cases after selecting the area to crop and landing in the dialog window that finalizes cropping, the shown selected area changes and remains constant independent from the initially selected area. In other cases, the cropped pages are incorrect.

To you reproduce the bug:
1. In the Cropping Tool, select the 77 page of the file and extend the range of cropped pages to 77-87.
2. When you select OK, the pages are cropped, but the area changed.

I have to send the whole file because the bug itself always changes.

Re: Pages Cut When Cropping/Extracting Pages

Posted: Fri Jun 22, 2018 3:23 pm
by Will - Tracker Supp
Hi Sashu,

Thanks for getting back to me, but that link only leads me to reply to this topic and there is no file attached to the post.

Thanks,

Re: Pages Cut When Cropping/Extracting Pages

Posted: Fri Jun 22, 2018 3:39 pm
by sashu

Re: Pages Cut When Cropping/Extracting Pages

Posted: Fri Jun 22, 2018 9:26 pm
by TrackerSupp-Daniel
Hello Sashu,
Terribly sorry for the delay in writing you here. I've been trying to test this and have so far been unsuccessful. I sent the files over to will so that he can investigate as well, hopefully we can find a solution for you soon.

I do notice that we have not yet verified what version of the software you are running in this thread. Can you please ensure that you have updated to version 7 build 325.1, by opening the Help > about dialog box?
If you are not up to date, please click Help > Check for updates, or download and install the latest version here: https://www.tracker-software.com/produc ... fileid=607

Re: Pages Cut When Cropping/Extracting Pages

Posted: Sat Jun 23, 2018 5:08 am
by sashu
Dan, I have: 325.1 (Apr 24, 2018; 11:22:54).

Re: Pages Cut When Cropping/Extracting Pages

Posted: Mon Jun 25, 2018 7:10 pm
by TrackerSupp-Daniel
Hello Sashu,

Can I ask you to try resetting your settings by clicking File > Reset Settings. Be sure to check off everything in that dialog box and then try cropping again.

Please ensure that you backup your settings via File > Export settings if you have anything custom you would like to retain.

Let us know if this helps!

Re: Pages Cut When Cropping/Extracting Pages

Posted: Tue Jun 26, 2018 11:57 am
by sashu
Hello Dan,

I can restore the initial settings, but actually I didn't change them at all.

Frankly speaking, I didn't find both commands in the menu (Reset/Export settings) at all and need your help.

Cheers, sashu

Re: Pages Cut When Cropping/Extracting Pages

Posted: Tue Jun 26, 2018 12:05 pm
by Will - Tracker Supp
Hi Sashu,

Are you using the Ribbon UI with the latest release? If so, it's near the bottom of the list under the File tab. If you're using the Classic UI, then it's under the Edit menu, again near the bottom.

And please do reset the settings (after exporting them), as it could be that something was changed unintentionally or something minor that you don't remember.

Cheers,

Re: Pages Cut When Cropping/Extracting Pages

Posted: Tue Jun 26, 2018 12:45 pm
by sashu
I tried to reproduce the bug, exported the settings and reset them. I have English GUI.

The program behavior is weird. When cropping pages I set the range 76-86, change the crop area inside the dialog "Crop pages" and press OK. Only the page 76 changes according to the crop area and all other remain the same.

sashu

Re: Pages Cut When Cropping/Extracting Pages

Posted: Tue Jun 26, 2018 1:41 pm
by Tracker Supp-Stefan
Hello Sashu,

There should be a radio button option that would normally auto activate when you start typing the page range, but if the range was already there and you didn't change it - could it be that the radio option was set to e.g. "Selected Page(s)" or "Current Page" instead of the range you wanted - as on the below picture?
range_and_selected_pages.png
Cheers,
Stefan

Re: Pages Cut When Cropping/Extracting Pages

Posted: Tue Jun 26, 2018 1:57 pm
by sashu
Hello Stephan,

I have slightly different dialog (maybe because I've initially chosen the Crop Page Tool).
snapshot-26.06.2018.jpg
After pressing OK, I get cropping of only the first page (76)
snapshot-26.06.2018_2.jpg
BR, sashu

Re: Pages Cut When Cropping/Extracting Pages

Posted: Tue Jun 26, 2018 2:15 pm
by Tracker Supp-Stefan
Hello Sashu,

Even though I now also started with the "Crop Page" tool that requires me to draw the crop area I want - when I then entered a range - the crop applied to the whole range!
So it is quite strange that for you this works differently.

Is this before or after you did the settings reset?

Regards,
Stefan

Re: Pages Cut When Cropping/Extracting Pages

Posted: Tue Jun 26, 2018 3:11 pm
by sashu
Stephan,

Now, I reset settings once more and cropped the range. The results are the same (only page 76 was cropped). What I found out now that the Preview in the dialog window and the crop area I've chosen are not the same (you can compare the border). Do you work with my file?

BR, sashu
snapshot-26.06.2018_3.jpg

Re: Pages Cut When Cropping/Extracting Pages

Posted: Tue Jun 26, 2018 4:33 pm
by Will - Tracker Supp
Hi Sashu,

Thanks for that - We cannot reproduce this here either with your file, or the settings shown in your screen-shot. We'd like to organize a remote session so that we can look at this directly on your PC.

If that's something that you're okay with, then please email support@tracker-software.com directly, with a link pack to this topic and include your timezone, that way we can organize the remote with the appropriate people.

Thanks,

Re: Pages Cut When Cropping/Extracting Pages

Posted: Tue Jun 26, 2018 4:53 pm
by sashu
I sent you my reply to support@....

Re: Pages Cut When Cropping/Extracting Pages

Posted: Tue Jun 26, 2018 5:47 pm
by TrackerSupp-Daniel
Hello Sashu,
I am afraid after nearly an hour, we have still not received the email. Could I as that you please resend it to us via Support@Tracker-Software.com

Re: Pages Cut When Cropping/Extracting Pages

Posted: Tue Jun 26, 2018 5:57 pm
by sashu
Dan, I've done it it at 6.51pm. I resend now once more.

Re: Pages Cut When Cropping/Extracting Pages

Posted: Tue Jun 26, 2018 6:02 pm
by sashu
Ok, look for my reply in your Spam folder.

Re: Pages Cut When Cropping/Extracting Pages

Posted: Tue Jun 26, 2018 6:20 pm
by TrackerSupp-Daniel
Hello Sashu,
we've now recieved the email, Oddly enough it never went to the spam folder, the other email simply never arrived.
Ive sent you a response with insructions, however your spam filter would not allow any of my messages with attachments to go through, thus i am uploading my settings file here for you to try importing. Please let us know how this works for you.

Re: Pages Cut When Cropping/Extracting Pages

Posted: Wed Jun 27, 2018 8:22 am
by sashu
Hi,

In my environment, the editor with your settings file works exactly the same as with my settings. There is no changes at all in regard to the border or to the single processed page. I sent you my settings via email -- I assume that my settings would work fine in your environment.

sashu

Re: Pages Cut When Cropping/Extracting Pages

Posted: Wed Jun 27, 2018 10:24 am
by Will - Tracker Supp
Thanks Sashu - Have just responded to your email.

Cheers,