Javascript related error opening fillable tax form

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pm1315
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Joined: Thu Apr 05, 2018 6:13 pm

Javascript related error opening fillable tax form

Post by pm1315 » Thu Apr 05, 2018 6:30 pm

Hi,

I can't open the 2017 California 540ez fillable form. As soon as I open the file, I get a popup window
asking if I want to enable javascript for the form. Clicking on either 'yes' or 'no' to proceed with opening
the form does nothing. I'm using latest version of the editor -- 7.0.324.3. However, I'm able to use the pdf-xchange
viewer program to open the file normally.

Thanks.
Attachments
pdfx-java.jpg

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TrackerSupp-Daniel
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Re: Javascript related error opening fillable tax form

Post by TrackerSupp-Daniel » Thu Apr 05, 2018 6:38 pm

Hello pm1315,
Could you please send us the document in question, or a link to where I can download a copy of it?
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

pm1315
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Posts: 3
Joined: Thu Apr 05, 2018 6:13 pm

Re: Javascript related error opening fillable tax form

Post by pm1315 » Thu Apr 05, 2018 6:48 pm

Daniel,

Here is the link to the form: https://www.ftb.ca.gov/forms/2017/17_54 ... 5402ezform

Thanks.

Willy Van Nuffel
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Posts: 1387
Joined: Wed Jan 18, 2006 12:10 pm

Re: Javascript related error opening fillable tax form

Post by Willy Van Nuffel » Thu Apr 05, 2018 8:10 pm

1) To be able to proceed with the message, you must mark the check box.

2) The root cause of the problem is that JavaScript Actions are not enabled.
Via the Edit-menu > Preferences > JavaScript, you can mark the check box.

Regards.
Attachments
PDF-XChange Editor - Enable JavaScript 01.png
PDF-XChange Editor - Enable JavaScript 02.png

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Vasyl-Tracker Dev Team
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Re: Javascript related error opening fillable tax form

Post by Vasyl-Tracker Dev Team » Thu Apr 05, 2018 8:20 pm

Hi, pm1315.

You can open that document for sure. When this message pop-ups for you just enable the "Suppress this message until this document is reopened" option and then click Yes or No button to open that document without this message showing. Yes - means that you allows the running of JavaScripts by that document. For most pdf-forms is required to run JavaScripts that contained in that forms. Otherwise such documents often will not work/appear correctly. Also you may allow the JavaScript permanently, for all documents: look to the application's Preferences dialog, then go to "Java Script" page and turn on the "Enable JavaScript actions" option.

HTH.
Vasyl Yaremyn
Tracker Software Products
Project Developer

Please archive any files posted to a ZIP, 7z or RAR file or they will be removed and not posted.

pm1315
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Posts: 3
Joined: Thu Apr 05, 2018 6:13 pm

Re: Javascript related error opening fillable tax form

Post by pm1315 » Fri Apr 06, 2018 2:33 am

Thanks Willy and Vasyl.

Ticking the 'suppress messages...' box in the popup window allowed me to open the form.
As I don't wish to have javascript enabled by default, this solved my issue.

Thanks again.

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Tracker Supp-Stefan
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Re: Javascript related error opening fillable tax form

Post by Tracker Supp-Stefan » Fri Apr 06, 2018 12:16 pm

Hello pm1315,

Glad to hear it's resolved now!

Cheers,
Stefan

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