Scanning - scanner presets get lost  SOLVED

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claude vidal
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Posts: 132
Joined: Wed Mar 09, 2016 12:47 am

Scanning - scanner presets get lost

Post by claude vidal » Sat Mar 24, 2018 9:51 pm

  • Preferences / Scanner presets - setting 'After scanning, show images insertion dialog' and
  • Preferences / Scanner presets / Images insertion options / Image post-processing - setting 'Run OCR'
Even after 'applying' and 'OK', the settings get lost after the next scan. And the settings don't actually operate: no OCR on that next scan.

Running 324.3

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TrackerSupp-Daniel
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Posts: 2500
Joined: Wed Jan 03, 2018 6:52 pm

Re: Scanning - scanner presets get lost

Post by TrackerSupp-Daniel » Mon Mar 26, 2018 6:12 pm

Hello Claude,

The default should have the 'After scanning, show images insertion dialog' option check off, But in my tests here it remembered the selections across 3 scans.
The OCR function worked fine as well, Though as our OCR only places invisible text above the image, you may need to use the select text tool to actually see it.

Can you check these settings, and possibly reset your settings then try again?
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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TrackerSupp-Daniel
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Posts: 2500
Joined: Wed Jan 03, 2018 6:52 pm

Re: Scanning - scanner presets get lost  SOLVED

Post by TrackerSupp-Daniel » Thu May 03, 2018 8:46 pm

We have identified that this can be caused by selecting one of the default profiles for a scan operation.
This is intentional, as each of those scan operations has its own settings tied to it, There are two methods for maintaining your scanning profile after making changes.
If it is temporary, you can simply use the custom profile, which maintains session memory but will be overwritten by any of the other presets once they are used.
Image
If you need a more lasting set of settings, then from the Scanner presets dialog, you can save a custom profile for later use, After making your changes, simply click Save current settings, then name and describe your profile:
Image
Afterwards, you can select this profile the same way you could any of the defaults:
Image
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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