search marks on vertical scroll bar

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mozillafi
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search marks on vertical scroll bar

Post by mozillafi » Tue Mar 06, 2018 3:02 pm

I'm using the latest version, but there's no marks of search results on vertical scroll bar like in the link below, not in find, neither in search.
https://www.tracker-software.com/knowle ... F-document

please see attached file.
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Impression_écran_2018_03_06_15_59_12.png

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Tracker Supp-Stefan
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Re: search marks on vertical scroll bar

Post by Tracker Supp-Stefan » Tue Mar 06, 2018 3:05 pm

Hello mozillafi,

Does this happen with all files for you or only with particular ones?
Can you please share one such sample so that we can try to reproduce it at our end?

Regards,
Stefan

mozillafi
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Re: search marks on vertical scroll bar

Post by mozillafi » Tue Mar 06, 2018 3:30 pm

it's on every file. i'm running portable version.

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Tracker Supp-Stefan
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Re: search marks on vertical scroll bar

Post by Tracker Supp-Stefan » Tue Mar 06, 2018 4:26 pm

Hello mozillafi,

Just tried with the portable version myself - and it seems to be working properly here at my end.
Can you please try to re-download the latest portble Editor - to make sure that you have the latest files?
Also - what is your OS - is it Windows 10 or a previous one?

Regards,
Stefan

mozillafi
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Re: search marks on vertical scroll bar

Post by mozillafi » Wed Mar 07, 2018 8:34 am

That's fixed now. I re-download the program and export/import settings from the old one. still working. thank you very much for helping.

mozillafi
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Re: search marks on vertical scroll bar

Post by mozillafi » Wed Mar 07, 2018 8:50 am

In fact, not all pdf works. some show the search marks on vertical scrool bar, some don't. Attached is an exemple where it doesn't show.
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exemple.pdf
(851.35 KiB) Downloaded 54 times

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Tracker Supp-Stefan
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Re: search marks on vertical scroll bar

Post by Tracker Supp-Stefan » Wed Mar 07, 2018 10:34 am

Thanks for the sample mozillafi,

But for me it does show the search marks in the scroll area with your file!

Regards,
Stefan

mozillafi
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Re: search marks on vertical scroll bar

Post by mozillafi » Wed Mar 07, 2018 10:56 am

i downloaded a new program (portable) and tried with another labtop, (windows 10), no luck, the search marks deosn't show up.

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TrackerSupp-Daniel
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Re: search marks on vertical scroll bar

Post by TrackerSupp-Daniel » Wed Mar 07, 2018 8:42 pm

I've discovered the issue, and the solution.
It appears this function is not available while in single page mode, If you view the document in Continuous mode, the identifiers appear without issue.
Ill ask the Dev team why this is and if it can be added to single page mode or not.
Have a good day!
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Support: <Support@tracker-software.com>
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

mozillafi
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Re: search marks on vertical scroll bar

Post by mozillafi » Fri Mar 09, 2018 1:30 pm

thanks so much for the work around.

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Re: search marks on vertical scroll bar

Post by Tracker Supp-Stefan » Fri Mar 09, 2018 1:31 pm

:D

lev
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Re: search marks on vertical scroll bar

Post by lev » Wed Apr 18, 2018 4:28 pm

Just to make sure this doesn't get lost and forgotten, but build 325 still does not show search marks in Continuous Single Page mode.
Last edited by lev on Sat Apr 21, 2018 4:17 pm, edited 6 times in total.

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Ovg
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Re: search marks on vertical scroll bar

Post by Ovg » Wed Apr 18, 2018 4:45 pm

Hmm ....
Capture.PNG
Capture.PNG
It's impossible to lead us astray for we don't care even to choose the way.
PDF-XChange PRO, 8.0 (Build 341.0) / W7 x64 SP1

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TrackerSupp-Daniel
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Re: search marks on vertical scroll bar

Post by TrackerSupp-Daniel » Wed Apr 18, 2018 7:39 pm

Hi Lev,

We are currently investigating some issues where bugs from old versions seem to have been carried over between builds, Could you please follow the instructions from Paul's Post here?
If you do not have multiple machines,
1. please export the keys,
2. Uninstall the software
3. delete the keys
4. restart the machine,
5. after reinstalling fresh, export the newly generated keys with a different name,
and then please send them all to us inside a Zip file with an identifier as the name.

viewtopic.php?f=62&t=30751&p=123352#p123352
Paul - Tracker Supp wrote:I am keen to determine exactly which sub key is the cause of this because we do keep the registry settings between upgrades so users do not lose their settings and serial key.

If you can, please export the entire following two keys along with all their sub keys etc:

Code: Select all

HKEY_LOCAL_MACHINE\SOFTWARE\Tracker Software
HKEY_CURRENT_USER\Software\Tracker Software
If you can then do the same of a machine where the issue was resolved by removing those keys and reinstalling. Please send them to support@tracker-software.com or upload them to https://useruploads.tracker-software.support/ - details on it's usage can be found here: https://www.tracker-software.com/knowle ... ile-server

regards
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Support: <Support@tracker-software.com>
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

lev
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Re: search marks on vertical scroll bar

Post by lev » Thu Apr 19, 2018 9:21 pm

I went thru the steps, but the issues was not resolved. I see no reason to send you the exported keys, unless you tell me otherwise.

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TrackerSupp-Daniel
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Re: search marks on vertical scroll bar

Post by TrackerSupp-Daniel » Fri Apr 20, 2018 4:41 pm

Hi Lev,
Seems I was speed reading before and missed that you said Single page mode.
As it stands this is intentional, as single page mode snaps to the bounds of a page.
Likely it will not be changing.
(As for the Exported Reg Keys, indeed if there is not change there is no need for them, We have been looking for another instance of this happening so we can compare and find whih files are causing that conflict)
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Support: <Support@tracker-software.com>
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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