can't install PDF-XChange Editor - Error: HKEY_LOCAL_MACHINE32 SOLVED

[AndyK]

Hi,

I have installed PDF-XChange Editor V7.0.324.3 over V7.0.324.2
Windows 10 Enterprise - 1709 (Build 16299.214) 64bit

I got this error message...

pdfxchange.png (8.96 KiB) Viewed 3054 times

The key
HKEY_LOCAL_MACHINE32\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved
could not be opened. Make sure that you have sufficient access rights for this key, or contact support.

the key
HKEY_LOCAL_MACHINE32\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved
does not exists in my registry

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved exists

Thanks for your help.

Andy

[Patrick-Tracker Supp]

Hello Andy,

Thank you for the post. Could you please provide an installation log? You can find instructions on how to create it here: https://www.pdf-xchange.com/knowle ... or-Support

Please also note that our installer must be run on the matching system architecture. If you have 64-bit windows please ensure that you are using either the home (zip) installer or the 64 bit MSI installer.

I hope this helps!

[AndyK]

@Patrick

I have send my log to support[at]tracker-software.com

Thanks for your help.

Andy

[Tracker Supp-Stefan]

Thanks Andy,

And I've sent you some instructions to try.
Can you please go through these and let us know how it goes?

Cheers,
Stefan

[AndyK]

Hi Stefan,

I have tried msizap.exe - https://msdn.microsoft.com/en-us/librar ... s.85).aspx
(btw: the file msizap.exe was not in your Mail!)
I have downloaded from here: http://www.pcfaq.de/pdf.php?cat=4&id=50

I run cmd.exe als admin and than i copied this string in the window
msizap T[WA!] {707EDD30-0DDD-4B84-97AA-1FA938091730}

Code: Select all

Microsoft Windows [Version 10.0.16299.214]
(c) 2017 Microsoft Corporation. Alle Rechte vorbehalten.

C:\Users\Andy\Downloads>msizap T[WA!] {707EDD30-0DDD-4B84-97AA-1FA938091730}
Copyright (C) Microsoft Corporation.  All rights reserved.
MSIZAP - Zaps (almost) all traces of Windows Installer data from your machine.


Usage: msizap T[WA!] {product code}
       msizap T[WA!] {msi package}
       msizap *[WA!] ALLPRODUCTS
       msizap PWSA?!

       * = remove all Windows Installer folders and regkeys;
           adjust shared DLL counts; stop Windows Installer service
       T = remove all info for given product code
       P = remove In-Progress key
       S = remove Rollback Information
       A = for any specified removal, just change ACLs to Admin Full Control
       W = for all users (by default, only for the current user)
       M = remove a managed patch registration info
       G = remove orphaned cached Windows Installer data files (for all users)
       ? = verbose help
       ! = force 'yes' response to any prompt

CAUTION: Products installed by the Windows Installer may fail to
         function after using msizap

NOTE: MsiZap requires admin privileges to run correctly. The W option requires that the profiles for all of the users be loaded.

C:\Users\Andy\Downloads>

after that, i used MicrosoftProgram_Install_and_Uninstall.meta.diagcab from here
https://support.microsoft.com/en-us/hel ... or-removed
and uninstalled pdf-xchange editor .

But when I now reinstall pdfxchange editor - I got the same message from above

Do you need another install log?

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
addendum

the right command is: (without the square brackets)

Code: Select all

msizap TWA! {707EDD30-0DDD-4B84-97AA-1FA938091730}

but the problem still exists

[TrackerSupp-Daniel]

Hello Andy,
Stefan has gone to bed, but the dev team is currently investigating with what we have, if we need anything else from you we will pop in and let you know!

[AndyK]

thank you, I can wait

[Ivan - Tracker Software]

It seems the key in question has some specific permissions set.
Please try to remove those permissions using regedit tool:

1. Run regedit.exe
2. Navigate to HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved
3. Right click on Approved and select Permissions... from the menu
4. In the dialog that opens, click the Advanced button
5. New windows will be opened with Permissions tab selected. Please check that SYSTEM and Administrators accounts have Full Control permissions.

Also, please check and fix HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved key.

Also, you can try MS tool for fixing installation issues: https://support.microsoft.com/en-us/hel ... or-removed

Please let us know if that helps.

[AndyK]

Also, please check and fix HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved key.

Hi Ivan, hi Stefan,
thanks for your help - now I could install PDF-XChange editor
Great job!

Andy

[TrackerSupp-Daniel]

Glad to hear they were of help!