Page count in File Explorer

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KerriTeam
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Page count in File Explorer

Post by KerriTeam » Mon Feb 26, 2018 2:25 pm

Using Windows 10 (1709 and 1703) and PDF XChange Editor 7.0.324.2

We just updated to Editor version 7 and the "pages" column when added in File Explorer is now blank. A number of our users depend on this column data.



Is this a shell extension bug or ommission in the current version and, if so, can it be fixed?

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Tracker Supp-Stefan
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Re: Page count in File Explorer

Post by Tracker Supp-Stefan » Mon Feb 26, 2018 2:42 pm

Hello KerriTeam,

Thanks for the post and enquiry.
I will need to check with our devs on that!

Will post back here as soon as I have any further news!

Regards,
Stefan

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Tracker Supp-Stefan
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Re: Page count in File Explorer

Post by Tracker Supp-Stefan » Mon Feb 26, 2018 3:58 pm

Hello KerriTeam,

Just tested on a clean machine (virtual XP) - and the pages counter seems to be working fine:
Pages_count_working.png
But if it does not for you - can you please go to
C:\Program Files\Tracker Software\Shell Extensions
And launch the XCShInfoSetup.exe and try to re-register all our shell extensions and see if that helps at your end?

Thanks,
Stefan

KerriTeam
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Re: Page count in File Explorer

Post by KerriTeam » Mon Feb 26, 2018 5:38 pm

I have re-registered the shell extensions with no change. Also, we are using Windows 10 not XP.
FileExplorer.PNG

claude vidal
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Re: Page count in File Explorer

Post by claude vidal » Mon Feb 26, 2018 5:50 pm

Same here with Windows 10 and 324.1

Strange thing is that .docx files show a page count.

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Tracker Supp-Stefan
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Re: Page count in File Explorer

Post by Tracker Supp-Stefan » Mon Feb 26, 2018 5:53 pm

Hi Guys,

As a clean virtual machine I only had XP - that's why I tested on it. But my colleagues from the dev team told me that XP worked differently than 10 - so they are investigating now what is happening on 10 and how we can resolve this.

Regards,
Stefan

KerriTeam
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Re: Page count in File Explorer

Post by KerriTeam » Mon Feb 26, 2018 6:32 pm

This is somehow related to the preview handler.

In the past, we had to turn off the "Show preview handlers in preview pane" because File Explorer would lock the file when previewed. With version 7 (possibly earlier versions - we did not retest the setting until this release of 7) we can turn the setting back on without the file locking. But, I have been having an issue getting the setting to stick on within our group policy.

I have managed to get the settings to stick now using a combination of GPO setting for the Control Panel, a registry setting, and re-registering the shell extensions as you suggested.
FE3.PNG
FE2.PNG
FE1.PNG
Without the "Show preview handlers in preview pane" the "pages" count will not resolve. After this combination, I have everything working again!

KerriTeam
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Re: Page count in File Explorer

Post by KerriTeam » Mon Feb 26, 2018 6:42 pm

I would like to re-register the shell extensions through the command line to our users. Are there switches for the XCShInfoSetup.exe that I can use to re-register all of the handlers silently? Running the .exe with /? gives me no options.

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Re: Page count in File Explorer

Post by Alex-Tracker DevTeam » Mon Feb 26, 2018 7:19 pm

XCShInfoSetup.exe currently does not have command line options, but shell extensions can be re-registered using regsvr32 command. To re-register Shell Extensions silently, please try next commands:
1) regsvr32 "XCShInfo.x64.dll" /u /s
1) regsvr32 "XCShInfo.x64.dll" /s
In some cases reboot needed to apply changes.
Please inform us if it does not help.

KerriTeam
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Re: Page count in File Explorer

Post by KerriTeam » Mon Feb 26, 2018 8:23 pm

Thank you for your help! Re-registering the shell extensions after the policy change did the trick.

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TrackerSupp-Daniel
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Re: Page count in File Explorer

Post by TrackerSupp-Daniel » Mon Feb 26, 2018 8:46 pm

Glad to hear it all worked! :)
Daniel McIntyre
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Tracker Software Products (Canada) LTD

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