PDF Xchange Pro v7 license issue.

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Illana
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Posts: 11
Joined: Thu Nov 16, 2017 4:28 pm

PDF Xchange Pro v7 license issue.

Post by Illana »

So I've just deployed V7 out to my organisation but I'm coming up with a very odd error. It's saying that my license key is "blocked". This is only happening to the newly deployed version 7.0.324.2

Please see the picture of the website it takes me to when I click on it in attachments.
2018-02-12 09_32_45-it-test03 - Remote Desktop Connection.png
EDIT: license key changed for V7 in case anyone else runs into this issue.
Illana
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Posts: 11
Joined: Thu Nov 16, 2017 4:28 pm

Re: PDF Xchange Pro v7 license issue.

Post by Illana »

So I've run into another issue during deployment: it's not applying the license when installing.

The command I'm using is the following:

msiexec /i PDFx7.msi /qn KEYDATA="xxxx"

Where xxxx is our license string. If I input this string into the program manually, all is fine. When done through the command line, it doesn't create the license file at all.
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Tracker Supp-Stefan
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Re: PDF Xchange Pro v7 license issue.

Post by Tracker Supp-Stefan »

Hello Illana,

Please do write to us via e-mail, and we should be able to sort out the issue with the blocked key.
As for the key not applying - please make sure you've read this:
https://www.pdf-xchange.com/knowledgebase/461
and this:
https://help.pdf-xchange.com/pdfxp6 ... ers_p.html
And if there are still issues - you can e-mail us your full installation string as well so that we can take a look at it.

However - if you've already done the deployment - please take a look at this as well:
https://www.pdf-xchange.com/knowle ... tallation-

Regards,
Stefan
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