Install error 2203
Moderators: TrackerSupp-Daniel, Tracker Support, Paul - Tracker Supp, Vasyl-Tracker Dev Team, Chris - Tracker Supp, Sean - Tracker, Ivan - Tracker Software, Tracker Supp-Stefan
Install error 2203
I attempted to install PDF-XChange Editor 7.0.324.2 on XP SP3. I initially tried the MSI version, then I tried the full download. In both cases, it failed with error 2203. I tried to attach the log file, but this failed: "Invalid file extension: install.log". I renamed it to install.txt and got the same error.
How can I report this error?
How can I report this error?
Last edited by ctwist on Fri Feb 09, 2018 11:09 pm, edited 1 time in total.
- TrackerSupp-Daniel
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Re: Install error 2203
Can you try to upload the file to our useruploads site, then we can take it from there?
Just follow these instructions :
https://www.pdf-xchange.com/knowle ... FTP-server
then we can diagnose the problem from the log file, thanks!
Just follow these instructions :
https://www.pdf-xchange.com/knowle ... FTP-server
then we can diagnose the problem from the log file, thanks!
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
- Roman - Tracker Supp
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Re: Install error 2203
Hi ctwist,
You can attach the file zipped (i.e. as a .ZIP archive).
You can attach the file zipped (i.e. as a .ZIP archive).
Re: Install error 2203
I have uploaded ctwist_install.logTrackerSupp-Daniel wrote:Can you try to upload the file to our useruploads site, then we can take it from there?
Thanks
- Tracker Supp-Stefan
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Re: Install error 2203
Thanks ctwist,
Got the file and passed it along to Roman for his investigation!
Cheers,
Stefan
Got the file and passed it along to Roman for his investigation!
Cheers,
Stefan
- Ivan - Tracker Software
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Re: Install error 2203
Can you try MSI version with command line /lvx*! inst.log and then send us this inst.log file which will be created in the same folder where MSI file is?
Tracker Software (Project Director)
When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
Re: Install error 2203
I found another log file in the temp folder (attached). Note that line 304 contains
Maybe this is what you were looking for.
Let me know if you still need me to follow the instructions in your previous post.
Code: Select all
DEBUG: Error 2826: Control BottomLine on dialog WelcomeDlg extends beyond the boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: WelcomeDlg, BottomLine, to the right
Let me know if you still need me to follow the instructions in your previous post.
- Attachments
-
- PDF-XChange_Editor_20180206191411_000_Editor.86.log.zip
- (12.61 KiB) Downloaded 79 times
- Tracker Supp-Stefan
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Re: Install error 2203
Thanks for this file ctwist,
I've passed it to Ivan and he will take a look at it as soon as possible!
Cheers,
Stefan
I've passed it to Ivan and he will take a look at it as soon as possible!
Cheers,
Stefan
- Ivan - Tracker Software
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Re: Install error 2203
The actual error code returned by Windows Installer system is 1603
Quick look for this code leads to Microsoft page: https://support.microsoft.com/en-ca/hel ... allation-e
Please check if the folder where you are trying to install the Editor has proper permissions.
Code: Select all
MSI (s) (20:8C) [19:18:06:895]: MainEngineThread is returning 1603
Please check if the folder where you are trying to install the Editor has proper permissions.
Tracker Software (Project Director)
When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
Re: Install error 2203
I checked the link, but none of the suggestions were relevant for my situation. I am running XP Home (not Professional), so the security rules are not relevant.
I did some more research for this error, but none of the suggestions helped.
In a few weeks or months, I will move to my Win 10 PC that is sitting idle. I will re-try your product then. Until then, I will continue with Adobe Reader and its limitations.
Thanks for your assistance.
I did some more research for this error, but none of the suggestions helped.
In a few weeks or months, I will move to my Win 10 PC that is sitting idle. I will re-try your product then. Until then, I will continue with Adobe Reader and its limitations.
Thanks for your assistance.
- TrackerSupp-Daniel
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Re: Install error 2203
Alright, Glad to hear you'll give us another pass later, Let us know if you have any questions when that day finally comes!
Have a good one!
Have a good one!
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com