Updater not recognizing latest update

[yossizahn]

Hi,
I have installed build 324.0:

2018-02-04 14_23_25-About.png

but updater shows me this:

2018-02-04 14_21_47-.png

[Sasha - Tracker Dev Team]

Hello yossizahn,

We suspect that it's a problem of the both x32 and x64 versions installed with different packs. Though we'll need you to give us a little more information on this one if you can.
1) We'll need an Updater's log. To see it, please use this registry key:

TrackerUpdater-DebugLog.rar

Then if you Right click on the Updater's icon in the top left corner you can access to the Log:

IMG_04022018_160403_0.jpg

2) If you are using Windows 10, please go to to "Apps & Features" and make a screenshot like this:

Capture25.PNG

Cheers,
Alex

[Sasha - Tracker Dev Team]

Hello yossizahn,

We've been able to recreate a similar behavior - we suspect that the installed products registry wasn't updated correctly thus this occurred. Please try updating the suggested products again - this should fix the issue.

Cheers,
Alex

[yossizahn]

Thanks!

[TrackerSupp-Daniel]