ALT-key crashes Editor  SOLVED

Forum for the PDF-XChange Editor - Free and Licensed Versions

Moderators: TrackerSupp-Daniel, Tracker Support, Paul - Tracker Supp, Vasyl-Tracker Dev Team, Chris - Tracker Supp, Sean - Tracker, Ivan - Tracker Software, Tracker Supp-Stefan

Post Reply
HaPe
User
Posts: 162
Joined: Wed Oct 29, 2014 9:34 pm

ALT-key crashes Editor

Post by HaPe »

After switching to "Full Screen Mode" and hitting the ALT-key (inadvertently) the Editor crashed and showing a message before closing.
Now restarting the Editor (I didn't reboot) and pressing the ALT-key instantly closes the Editor without any message.
Can anyone confirm this behaviour?

HaPe
User avatar
Ovg
User
Posts: 461
Joined: Tue Sep 05, 2017 4:56 pm

Re: ALT-key crashes Editor

Post by Ovg »

Confirmed! :(
It's impossible to lead us astray for we don't care even to choose the way.
PDF-XChange PRO, 10.1.1 (Build 381) / W7 SP1 x64
Special
User
Posts: 144
Joined: Fri Jan 31, 2014 9:24 pm

Re: ALT-key crashes Editor

Post by Special »

KeyTips strikes again.
HaPe
User
Posts: 162
Joined: Wed Oct 29, 2014 9:34 pm

Re: ALT-key crashes Editor

Post by HaPe »

Ovg wrote:Confirmed! :(
I restartet my system trying to reproduce the crash error message that might have given me a crash dump file - to no avail:
Editor just closes when hitting the ALT-key.
Before the first crash happened my system didn't have a "LocalDumps" - key in the registry.
Wouldn't it be useful if this key is automatically created during installation of Editor?

https://www.pdf-xchange.com/knowle ... estigation

HaPe
User avatar
Ovg
User
Posts: 461
Joined: Tue Sep 05, 2017 4:56 pm

Re: ALT-key crashes Editor

Post by Ovg »

In my case, the editor just hangs when I press Alt key and
standard windows dialog "PDF-XChange Editor is not responding" appears after a few mouse clicks.
It's impossible to lead us astray for we don't care even to choose the way.
PDF-XChange PRO, 10.1.1 (Build 381) / W7 SP1 x64
User avatar
yogi108
User
Posts: 74
Joined: Thu Mar 09, 2017 9:13 am
Location: Austria, Theiß
Contact:

Re: ALT-key crashes Editor

Post by yogi108 »

Ovg wrote:In my case, the editor just hangs when I press Alt key and
standard windows dialog "PDF-XChange Editor is not responding" appears after a few mouse clicks.
Same in my case, also changing textcontent is not possible: editing the text, clicking beside the box -> "Editor is not responding"
I deinstalled the 2018 and installed the last 2017 ....

Regards,
"You cannot know the meaning of your life until you are connected to the power that created you.”
Shri Mataji Nirmala Devi, founder of Sahaja Yoga
ChrisZ16
User
Posts: 28
Joined: Sun Apr 06, 2014 11:29 pm

Re: ALT-key crashes Editor

Post by ChrisZ16 »

I had the same problem with V7.0.324.0. When I did Alt-Tab to change to another program once or twice, Editor crashed reliably on 2 different PCs (both Win7 x64, both NOT in Fullscreen mode). There was no CrashDump in \[user]\AppData\Local\CrashDumps.

It seems the reason was importing the previously exported settings from V6 (in one case) and V7.0.323.2 (other PC) after updating. Actually I thought that would work now and keep the Icon customizations from V6, but it did not.

Solution was "Reset Settings" and doing all settings and customizations again. At least both machines are working ok now, fullscreen or not. BTW: Signatures (written, not digital) and their password were kept.

Regards
Chris
Arnold
User
Posts: 869
Joined: Tue Jun 09, 2009 3:53 am
Location: Florida

Re: ALT-key crashes Editor

Post by Arnold »

So far I have had no problems with the Alt key, either using it with KeyTips, or switching between programs using Alt Tab. I have had no problems with importing and exporting settings. This is with both Windows XP and Windows 7.

Based on the previous post, this might be because I re-did all customizations and settings when I switched to Version 7, as many Version 6 settings could not be imported.
User avatar
Ovg
User
Posts: 461
Joined: Tue Sep 05, 2017 4:56 pm

Re: ALT-key crashes Editor

Post by Ovg »

2ChrisZ16
Well done! Thanks for sharing!
It's impossible to lead us astray for we don't care even to choose the way.
PDF-XChange PRO, 10.1.1 (Build 381) / W7 SP1 x64
User avatar
Ovg
User
Posts: 461
Joined: Tue Sep 05, 2017 4:56 pm

Re: ALT-key crashes Editor

Post by Ovg »

I was helped by the Toolbar-> Reset All
It's impossible to lead us astray for we don't care even to choose the way.
PDF-XChange PRO, 10.1.1 (Build 381) / W7 SP1 x64
HaPe
User
Posts: 162
Joined: Wed Oct 29, 2014 9:34 pm

Re: ALT-key crashes Editor

Post by HaPe »

Resetting the toolbar (which I customized) didn't help me but this time I was able to get a crashdump file.
I attached 2 files in case they are of any use.

HaPe
Attachments
PDFXChangeEditorSettings.zip
customized settings
(991.67 KiB) Downloaded 119 times
PDFXEdit.exe.3948.zip
crashdump file
(967.98 KiB) Downloaded 133 times
Sasha - Tracker Dev Team
User
Posts: 5522
Joined: Fri Nov 21, 2014 8:27 am
Contact:

Re: ALT-key crashes Editor

Post by Sasha - Tracker Dev Team »

Hello guys,

I have notified the appropriate developer about this and he will take a look at this problem when he gets at work on Monday (Canadian time). Also I would like to thank you about the detailed explanation and investigations on this matter and I hope this will help to solve this issue much faster.

Cheers,
Alex
Subscribe at:
https://www.youtube.com/channel/UC-TwAMNi1haxJ1FX3LvB4CQ
User avatar
Ovg
User
Posts: 461
Joined: Tue Sep 05, 2017 4:56 pm

Re: ALT-key crashes Editor

Post by Ovg »

It seems that I found something interesting: there is a limit on the number of buttons in the Title Bar.
With 17 buttons or less in the Title Bar no problem with Alt key.
Max number of buttons in the Title Bar. No problem with Alt key.
Max number of buttons in the Title Bar. No problem with Alt key.
It's impossible to lead us astray for we don't care even to choose the way.
PDF-XChange PRO, 10.1.1 (Build 381) / W7 SP1 x64
User avatar
Ovg
User
Posts: 461
Joined: Tue Sep 05, 2017 4:56 pm

Re: ALT-key crashes Editor

Post by Ovg »

324.1 doesn't help. Look at my previous post.
It's impossible to lead us astray for we don't care even to choose the way.
PDF-XChange PRO, 10.1.1 (Build 381) / W7 SP1 x64
Sasha - Tracker Dev Team
User
Posts: 5522
Joined: Fri Nov 21, 2014 8:27 am
Contact:

Re: ALT-key crashes Editor

Post by Sasha - Tracker Dev Team »

Hello Ovg,

Passed this to the appropriate developer - we'll see this fixed asap.

Cheers,
Alex
Subscribe at:
https://www.youtube.com/channel/UC-TwAMNi1haxJ1FX3LvB4CQ
User avatar
Ovg
User
Posts: 461
Joined: Tue Sep 05, 2017 4:56 pm

Re: ALT-key crashes Editor

Post by Ovg »

Hello Alex!
Thank you!

WBR, Oleg
It's impossible to lead us astray for we don't care even to choose the way.
PDF-XChange PRO, 10.1.1 (Build 381) / W7 SP1 x64
User avatar
TrackerSupp-Daniel
Site Admin
Posts: 8436
Joined: Wed Jan 03, 2018 6:52 pm

Re: ALT-key crashes Editor

Post by TrackerSupp-Daniel »

:) Looks like Ivan fixed this overnight!!!
No longer crashes as of 324.1
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
User avatar
Ovg
User
Posts: 461
Joined: Tue Sep 05, 2017 4:56 pm

Re: ALT-key crashes Editor

Post by Ovg »

Hello, Daniel!
Great! Many thanks to all team!
When this update will be available?
It's impossible to lead us astray for we don't care even to choose the way.
PDF-XChange PRO, 10.1.1 (Build 381) / W7 SP1 x64
User avatar
Vasyl-Tracker Dev Team
Site Admin
Posts: 2352
Joined: Thu Jun 30, 2005 4:11 pm
Location: Canada

Re: ALT-key crashes Editor

Post by Vasyl-Tracker Dev Team »

Hi Ovg.
324.1 doesn't help. Look at my previous post.
The problem with hanging editor when you have big customized QuickAccess menu and pressing Alt key - that isn't fixed in 324.1 build. Sorry for inconvenience - we will fix it asap.

Cheers.
Vasyl Yaremyn
Tracker Software Products
Project Developer

Please archive any files posted to a ZIP, 7z or RAR file or they will be removed and not posted.
User avatar
Ovg
User
Posts: 461
Joined: Tue Sep 05, 2017 4:56 pm

Re: ALT-key crashes Editor

Post by Ovg »

Hi Vasyl!

Thank you for clarification! I was slightly confused by Daniel's answer.

WBR, Oleg
It's impossible to lead us astray for we don't care even to choose the way.
PDF-XChange PRO, 10.1.1 (Build 381) / W7 SP1 x64
User avatar
TrackerSupp-Daniel
Site Admin
Posts: 8436
Joined: Wed Jan 03, 2018 6:52 pm

Re: ALT-key crashes Editor

Post by TrackerSupp-Daniel »

Very sorry OVG, I jumped the gun because I walked into the office this morning and heard about another crash caused by the alt key that was fixed overnight.
Saw the header and that it was from a few days ago initially and assumed it was regarding that issue. :oops:
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
User avatar
Ovg
User
Posts: 461
Joined: Tue Sep 05, 2017 4:56 pm

Re: ALT-key crashes Editor

Post by Ovg »

Don't worry Daniel! :D
«He is lifeless that is faultless.»
WBR, Oleg
It's impossible to lead us astray for we don't care even to choose the way.
PDF-XChange PRO, 10.1.1 (Build 381) / W7 SP1 x64
User avatar
TrackerSupp-Daniel
Site Admin
Posts: 8436
Joined: Wed Jan 03, 2018 6:52 pm

Re: ALT-key crashes Editor

Post by TrackerSupp-Daniel »

:)
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Arnold
User
Posts: 869
Joined: Tue Jun 09, 2009 3:53 am
Location: Florida

Re: ALT-key crashes Editor

Post by Arnold »

In 324.2 an option has been added to disable KeyTips. That seems to work on disabling them on the Menu Bar. However on the Toolbars on the Title Bar (and possibly other Toolbars) it appears the KeyTips still work, but the black rectangles and numbers are no longer visible. Is that how it is supposed to be?
Sasha - Tracker Dev Team
User
Posts: 5522
Joined: Fri Nov 21, 2014 8:27 am
Contact:

Re: ALT-key crashes Editor

Post by Sasha - Tracker Dev Team »

Hello Arnold,

Please clarify what exactly do you mean (screenshot with combination that you have used preferably). Maybe you've misplaced keytips with shortcuts (what I can presume from your post).

Cheers,
Alex
Subscribe at:
https://www.youtube.com/channel/UC-TwAMNi1haxJ1FX3LvB4CQ
Arnold
User
Posts: 869
Joined: Tue Jun 09, 2009 3:53 am
Location: Florida

Re: ALT-key crashes Editor

Post by Arnold »

I cant give you a screenshot on this. Here is an example. If I have KeyTips enabled then Alt + 7 selects Combine Files on the Title Bar. If I then disable KeyTips, Alt + 7 still selects Combine Files, but no black rectangle with the number 7 appears.

I had thought that disabling KeyTips would mean that Alt + 7 would not longer select Combine Files.
User avatar
AndyK
User
Posts: 102
Joined: Sun Jul 27, 2008 8:52 pm

Re: ALT-key crashes Editor

Post by AndyK »

Arnold wrote:...If I then disable KeyTips...
Hi,

how can I disable the KeyTips. I havn't found it.
Thank you

Andy
User avatar
Tracker Supp-Stefan
Site Admin
Posts: 17823
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: ALT-key crashes Editor

Post by Tracker Supp-Stefan »

Hi Andy,

Please see the attached image. That is from the latest build (324.2) and in Classic UI mode - if you are in ribbon - this checkbox is not active.
This option disables the black rectangles with the letters for each menu in Classic UI, but does not disable the Alt+ key combinations in general.

Regards,
Stefan
Attachments
KeyTips.png
User avatar
AndyK
User
Posts: 102
Joined: Sun Jul 27, 2008 8:52 pm

Re: ALT-key crashes Editor

Post by AndyK »

mh...

it's not in my option
pdfxchangeoption.png
User avatar
Tracker Supp-Stefan
Site Admin
Posts: 17823
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: ALT-key crashes Editor  SOLVED

Post by Tracker Supp-Stefan »

Hi Andy,

Make sure to updat eto 324.2 (from last night), and to be in Classic UI - and it will be there.

Cheers,
Stefan
User avatar
Ovg
User
Posts: 461
Joined: Tue Sep 05, 2017 4:56 pm

Re: ALT-key crashes Editor

Post by Ovg »

It seems that this is fixed in 324.2 :D
Great! Thanks.
It's impossible to lead us astray for we don't care even to choose the way.
PDF-XChange PRO, 10.1.1 (Build 381) / W7 SP1 x64
User avatar
TrackerSupp-Daniel
Site Admin
Posts: 8436
Joined: Wed Jan 03, 2018 6:52 pm

Re: ALT-key crashes Editor

Post by TrackerSupp-Daniel »

:)
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Post Reply