ALT-key crashes Editor  SOLVED

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HaPe
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ALT-key crashes Editor

Post by HaPe » Sat Feb 03, 2018 8:09 pm

After switching to "Full Screen Mode" and hitting the ALT-key (inadvertently) the Editor crashed and showing a message before closing.
Now restarting the Editor (I didn't reboot) and pressing the ALT-key instantly closes the Editor without any message.
Can anyone confirm this behaviour?

HaPe

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Ovg
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Re: ALT-key crashes Editor

Post by Ovg » Sat Feb 03, 2018 8:24 pm

Confirmed! :(
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Special
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Re: ALT-key crashes Editor

Post by Special » Sat Feb 03, 2018 8:33 pm

KeyTips strikes again.

HaPe
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Re: ALT-key crashes Editor

Post by HaPe » Sat Feb 03, 2018 8:46 pm

Ovg wrote:Confirmed! :(
I restartet my system trying to reproduce the crash error message that might have given me a crash dump file - to no avail:
Editor just closes when hitting the ALT-key.
Before the first crash happened my system didn't have a "LocalDumps" - key in the registry.
Wouldn't it be useful if this key is automatically created during installation of Editor?

https://www.tracker-software.com/knowle ... estigation

HaPe

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Ovg
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Re: ALT-key crashes Editor

Post by Ovg » Sun Feb 04, 2018 6:28 am

In my case, the editor just hangs when I press Alt key and
standard windows dialog "PDF-XChange Editor is not responding" appears after a few mouse clicks.
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yogi108
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Re: ALT-key crashes Editor

Post by yogi108 » Sun Feb 04, 2018 7:00 am

Ovg wrote:In my case, the editor just hangs when I press Alt key and
standard windows dialog "PDF-XChange Editor is not responding" appears after a few mouse clicks.
Same in my case, also changing textcontent is not possible: editing the text, clicking beside the box -> "Editor is not responding"
I deinstalled the 2018 and installed the last 2017 ....

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"You cannot know the meaning of your life until you are connected to the power that created you.”
Shri Mataji Nirmala Devi, founder of Sahaja Yoga

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Re: ALT-key crashes Editor

Post by ChrisZ16 » Sun Feb 04, 2018 4:15 pm

I had the same problem with V7.0.324.0. When I did Alt-Tab to change to another program once or twice, Editor crashed reliably on 2 different PCs (both Win7 x64, both NOT in Fullscreen mode). There was no CrashDump in \[user]\AppData\Local\CrashDumps.

It seems the reason was importing the previously exported settings from V6 (in one case) and V7.0.323.2 (other PC) after updating. Actually I thought that would work now and keep the Icon customizations from V6, but it did not.

Solution was "Reset Settings" and doing all settings and customizations again. At least both machines are working ok now, fullscreen or not. BTW: Signatures (written, not digital) and their password were kept.

Regards
Chris

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Re: ALT-key crashes Editor

Post by Arnold » Sun Feb 04, 2018 5:03 pm

So far I have had no problems with the Alt key, either using it with KeyTips, or switching between programs using Alt Tab. I have had no problems with importing and exporting settings. This is with both Windows XP and Windows 7.

Based on the previous post, this might be because I re-did all customizations and settings when I switched to Version 7, as many Version 6 settings could not be imported.

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Ovg
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Re: ALT-key crashes Editor

Post by Ovg » Sun Feb 04, 2018 5:06 pm

2ChrisZ16
Well done! Thanks for sharing!
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Ovg
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Re: ALT-key crashes Editor

Post by Ovg » Sun Feb 04, 2018 5:46 pm

I was helped by the Toolbar-> Reset All
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HaPe
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Re: ALT-key crashes Editor

Post by HaPe » Sun Feb 04, 2018 6:05 pm

Resetting the toolbar (which I customized) didn't help me but this time I was able to get a crashdump file.
I attached 2 files in case they are of any use.

HaPe
Attachments
PDFXChangeEditorSettings.zip
customized settings
(991.67 KiB) Downloaded 36 times
PDFXEdit.exe.3948.zip
crashdump file
(967.98 KiB) Downloaded 46 times

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Sasha - Tracker Dev Team
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Re: ALT-key crashes Editor

Post by Sasha - Tracker Dev Team » Sun Feb 04, 2018 7:27 pm

Hello guys,

I have notified the appropriate developer about this and he will take a look at this problem when he gets at work on Monday (Canadian time). Also I would like to thank you about the detailed explanation and investigations on this matter and I hope this will help to solve this issue much faster.

Cheers,
Alex
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Ovg
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Re: ALT-key crashes Editor

Post by Ovg » Sun Feb 04, 2018 8:21 pm

It seems that I found something interesting: there is a limit on the number of buttons in the Title Bar.
With 17 buttons or less in the Title Bar no problem with Alt key.
Title Bar.PNG
Max number of buttons in the Title Bar. No problem with Alt key.
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Ovg
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Re: ALT-key crashes Editor

Post by Ovg » Mon Feb 05, 2018 7:24 am

324.1 doesn't help. Look at my previous post.
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Re: ALT-key crashes Editor

Post by Sasha - Tracker Dev Team » Mon Feb 05, 2018 8:38 am

Hello Ovg,

Passed this to the appropriate developer - we'll see this fixed asap.

Cheers,
Alex
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Re: ALT-key crashes Editor

Post by Ovg » Mon Feb 05, 2018 9:09 am

Hello Alex!
Thank you!

WBR, Oleg
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TrackerSupp-Daniel
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Re: ALT-key crashes Editor

Post by TrackerSupp-Daniel » Mon Feb 05, 2018 5:33 pm

:) Looks like Ivan fixed this overnight!!!
No longer crashes as of 324.1
Daniel McIntyre
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Ovg
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Re: ALT-key crashes Editor

Post by Ovg » Mon Feb 05, 2018 6:24 pm

Hello, Daniel!
Great! Many thanks to all team!
When this update will be available?
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Re: ALT-key crashes Editor

Post by Vasyl-Tracker Dev Team » Mon Feb 05, 2018 6:56 pm

Hi Ovg.
324.1 doesn't help. Look at my previous post.
The problem with hanging editor when you have big customized QuickAccess menu and pressing Alt key - that isn't fixed in 324.1 build. Sorry for inconvenience - we will fix it asap.

Cheers.
Vasyl Yaremyn
Tracker Software Products
Project Developer

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Ovg
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Re: ALT-key crashes Editor

Post by Ovg » Mon Feb 05, 2018 7:13 pm

Hi Vasyl!

Thank you for clarification! I was slightly confused by Daniel's answer.

WBR, Oleg
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TrackerSupp-Daniel
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Re: ALT-key crashes Editor

Post by TrackerSupp-Daniel » Mon Feb 05, 2018 8:51 pm

Very sorry OVG, I jumped the gun because I walked into the office this morning and heard about another crash caused by the alt key that was fixed overnight.
Saw the header and that it was from a few days ago initially and assumed it was regarding that issue. :oops:
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Ovg
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Re: ALT-key crashes Editor

Post by Ovg » Mon Feb 05, 2018 9:04 pm

Don't worry Daniel! :D
«He is lifeless that is faultless.»
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Re: ALT-key crashes Editor

Post by TrackerSupp-Daniel » Mon Feb 05, 2018 9:13 pm

:)
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Re: ALT-key crashes Editor

Post by Arnold » Tue Feb 06, 2018 7:32 am

In 324.2 an option has been added to disable KeyTips. That seems to work on disabling them on the Menu Bar. However on the Toolbars on the Title Bar (and possibly other Toolbars) it appears the KeyTips still work, but the black rectangles and numbers are no longer visible. Is that how it is supposed to be?

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Re: ALT-key crashes Editor

Post by Sasha - Tracker Dev Team » Tue Feb 06, 2018 7:46 am

Hello Arnold,

Please clarify what exactly do you mean (screenshot with combination that you have used preferably). Maybe you've misplaced keytips with shortcuts (what I can presume from your post).

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Re: ALT-key crashes Editor

Post by Arnold » Tue Feb 06, 2018 8:41 am

I cant give you a screenshot on this. Here is an example. If I have KeyTips enabled then Alt + 7 selects Combine Files on the Title Bar. If I then disable KeyTips, Alt + 7 still selects Combine Files, but no black rectangle with the number 7 appears.

I had thought that disabling KeyTips would mean that Alt + 7 would not longer select Combine Files.

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Re: ALT-key crashes Editor

Post by AndyK » Tue Feb 06, 2018 9:21 am

Arnold wrote:...If I then disable KeyTips...
Hi,

how can I disable the KeyTips. I havn't found it.
Thank you

Andy

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Re: ALT-key crashes Editor

Post by Tracker Supp-Stefan » Tue Feb 06, 2018 11:03 am

Hi Andy,

Please see the attached image. That is from the latest build (324.2) and in Classic UI mode - if you are in ribbon - this checkbox is not active.
This option disables the black rectangles with the letters for each menu in Classic UI, but does not disable the Alt+ key combinations in general.

Regards,
Stefan
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KeyTips.png

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AndyK
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Re: ALT-key crashes Editor

Post by AndyK » Tue Feb 06, 2018 11:32 am

mh...

it's not in my option
pdfxchangeoption.png

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Tracker Supp-Stefan
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Re: ALT-key crashes Editor  SOLVED

Post by Tracker Supp-Stefan » Tue Feb 06, 2018 11:54 am

Hi Andy,

Make sure to updat eto 324.2 (from last night), and to be in Classic UI - and it will be there.

Cheers,
Stefan

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Ovg
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Re: ALT-key crashes Editor

Post by Ovg » Tue Feb 06, 2018 7:06 pm

It seems that this is fixed in 324.2 :D
Great! Thanks.
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TrackerSupp-Daniel
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Re: ALT-key crashes Editor

Post by TrackerSupp-Daniel » Tue Feb 06, 2018 9:03 pm

:)
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