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Flatten comments missing in v7?

Posted: Fri Jan 26, 2018 1:52 am
by lairdb
I think it's that straightforward -- in v7 I cannot find the Flatten Comments functionality.

Thanks.

Re: Flatten comments missing in v7?

Posted: Fri Jan 26, 2018 7:12 am
by Radi - Tracker Supp
Hello lairdb,

Welcome to our forums.

You can find the flatten comments tool in the Comment tab of your ribbon interface.
2018-01-26_09-11-18.jpg
Regards,
Radi

Re: Flatten comments missing in v7?

Posted: Fri Jan 26, 2018 5:42 pm
by lairdb
That option is missing from my Manage Comments section:

Image

Also, my logo is different; maybe that's a clue?

Re: Flatten comments missing in v7?

Posted: Fri Jan 26, 2018 7:27 pm
by TrackerSupp-Daniel
Hi lairdb,

Usually this happens when you've accidentally unlocked the toolbars and removed the tool.
If you did not intend to customize the toolbars at all you can reset this by going into File>Reset Settings, and selecting the "Common" checkbox, this will revert any UI changes.

If you have a Custom UI and would like to replace the function, Right-click the UI and go into Customize toolbars>Commands and searching "Flatten" (note that this search pane is case sensitive for some tools)
them simply dragging that back onto the toolbar.

Re: Flatten comments missing in v7?

Posted: Fri Jan 26, 2018 7:32 pm
by lairdb
I have not customized the toolbar and Flatten does not appear in the Customize choices:

Image

In case it helps, here's my About box:

Image

Re: Flatten comments missing in v7?

Posted: Fri Jan 26, 2018 8:03 pm
by TrackerSupp-Daniel
Oh, It seems you are using 323.0 instead of 323.2, that being the first build of 323 it had a few bugs that have since been fixed, you may wish to update and see if that fixes the issue!

Re: Flatten comments missing in v7?

Posted: Fri Jan 26, 2018 8:31 pm
by lairdb
Updated to 323.2; same results:
Image

Re: Flatten comments missing in v7?

Posted: Fri Jan 26, 2018 8:34 pm
by lairdb
Oh, interesting. I did the "Reset Settings" and it appeared. Weird! It is also now available in the Customize Toolbars, where (as you can see above) it was not previously.

Re: Flatten comments missing in v7?

Posted: Fri Jan 26, 2018 8:36 pm
by TrackerSupp-Daniel
Excellent!
Glad it worked!