Flatten comments missing in v7?

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lairdb
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Flatten comments missing in v7?

Post by lairdb » Fri Jan 26, 2018 1:52 am

I think it's that straightforward -- in v7 I cannot find the Flatten Comments functionality.

Thanks.

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Radi - Tracker Supp
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Re: Flatten comments missing in v7?

Post by Radi - Tracker Supp » Fri Jan 26, 2018 7:12 am

Hello lairdb,

Welcome to our forums.

You can find the flatten comments tool in the Comment tab of your ribbon interface.
2018-01-26_09-11-18.jpg
Regards,
Radi

lairdb
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Re: Flatten comments missing in v7?

Post by lairdb » Fri Jan 26, 2018 5:42 pm

That option is missing from my Manage Comments section:

Image

Also, my logo is different; maybe that's a clue?

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TrackerSupp-Daniel
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Re: Flatten comments missing in v7?

Post by TrackerSupp-Daniel » Fri Jan 26, 2018 7:27 pm

Hi lairdb,

Usually this happens when you've accidentally unlocked the toolbars and removed the tool.
If you did not intend to customize the toolbars at all you can reset this by going into File>Reset Settings, and selecting the "Common" checkbox, this will revert any UI changes.

If you have a Custom UI and would like to replace the function, Right-click the UI and go into Customize toolbars>Commands and searching "Flatten" (note that this search pane is case sensitive for some tools)
them simply dragging that back onto the toolbar.
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

lairdb
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Joined: Fri Jan 26, 2018 1:48 am

Re: Flatten comments missing in v7?

Post by lairdb » Fri Jan 26, 2018 7:32 pm

I have not customized the toolbar and Flatten does not appear in the Customize choices:

Image

In case it helps, here's my About box:

Image

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TrackerSupp-Daniel
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Re: Flatten comments missing in v7?

Post by TrackerSupp-Daniel » Fri Jan 26, 2018 8:03 pm

Oh, It seems you are using 323.0 instead of 323.2, that being the first build of 323 it had a few bugs that have since been fixed, you may wish to update and see if that fixes the issue!
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

lairdb
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Joined: Fri Jan 26, 2018 1:48 am

Re: Flatten comments missing in v7?

Post by lairdb » Fri Jan 26, 2018 8:31 pm

Updated to 323.2; same results:
Image

lairdb
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Re: Flatten comments missing in v7?

Post by lairdb » Fri Jan 26, 2018 8:34 pm

Oh, interesting. I did the "Reset Settings" and it appeared. Weird! It is also now available in the Customize Toolbars, where (as you can see above) it was not previously.

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TrackerSupp-Daniel
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Re: Flatten comments missing in v7?

Post by TrackerSupp-Daniel » Fri Jan 26, 2018 8:36 pm

Excellent!
Glad it worked!
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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