pages containing comments empty after upgrade to 7

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becritical
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Posts: 20
Joined: Mon Dec 18, 2017 3:53 pm

pages containing comments empty after upgrade to 7

Post by becritical »

I have a document that contained text that was highlighted using version 6, now after I did a clean install all version 7, the pages containing any highlighting are showing blank. Also the comments list is empty. If I open the file in another PDF reader I can see the pages no problem, although without the highlight.
Why is this happening?
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Dimitar - Tracker Supp
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Posts: 1794
Joined: Mon Jan 15, 2018 9:01 am

Re: pages containing comments empty after upgrade to 7

Post by Dimitar - Tracker Supp »

Hi Becritical,

Can you please send us a sample file so that we can take a look at the problem directly?
If the file is sensitive please send it to support@pdf-xchange.com with a link back to this topic and we will be happy to investigate this one for you!


Regards,
Dimitar
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