Plugin will not install for IE11 on Win10 1703

[mmurray821]

We are using SCCM to image our machines and the plug in for the PDF-xChange editor is not installing during that process for IE11. It works for Win7.

On the windows 10 machines, if we uninstall the editor and then use the exact same command line script during the SCCM image the plugins are installed. Needless to say we can't do this manual over 3200+ computers.

Command line install we use: EditorV6.x64.msi /qn /norestart ADDLOCAL="F_Viewer,F_ShellExt,F_Plugins,F_BrowserPlugins,F_IEPlugin" CREATEDESKTOPICON=0 ORGANIZATION="FirstBank" KEYDATA="*****"

[Ivan - Tracker Software]

Can you please export and send us the following pieces of registry
HKEY_CLASSES_ROOT\MIME\Database\Content Type\application/pdf
and
HKEY_CURRENT_USER\Software\Microsoft\Windows\Shell\Associations\MIMEAssociations

from both cases - when installed using local installer and via SCCM ?

[mmurray821]

SCCM OCD install:
Root key: [HKEY_CLASSES_ROOT\MIME\Database\Content Type\application/pdf]
"Extension"=".pdf"

MIME key: Does not exist. Just goes to Associations>UrlAssociations

Local install:
"CLSID"="{53719C00-353D-4FCF-A8AB-1B1027B60A49}"
"Extension"=".pdf"

MIME key: Does not exist. Just goes to Associations>UrlAssociations

[Tracker Supp-Stefan]

Thanks mmurray821,

Thanks for these details. I've passed them to Ivan and he will comment as soon as possible!

Festive cheers,
Stefan

[Ivan - Tracker Software]

Thanks, it is strange that CLSID is not present in SCCM installation.
Can you add logging parameters to your command line? So, it will look like:

Code: Select all

EditorV6.x64.msi /qn /norestart /lvx*! install.log ADDLOCAL="F_Viewer,F_ShellExt,F_Plugins,F_BrowserPlugins,F_IEPlugin" CREATEDESKTOPICON=0 ORGANIZATION="FirstBank" KEYDATA="*****"

and send us (please via email) this install.log file?