Insert page not active

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andler
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Insert page not active

Post by andler » Fri Dec 15, 2017 9:27 am

hi.
i've a problem to insert page in a pdf file.
when i click on insert page all the menu of insert page are not active.
The pdf file is a signed file and in pdf/a format. Is this the problem?
in the older version i didn't have this problem.
how to solve?
thanks
best regards
Andrea

Willy Van Nuffel
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Re: Insert page not active

Post by Willy Van Nuffel » Fri Dec 15, 2017 11:13 am

Normally, when you open a PDF/A document (and/or Signed), you should see a warning about this and also have a button for "Enable Editing".

If you do not see this warning, then please check via File (or Edit) > Preferences > Document Info Bar, if "PDF/A Document" is checked.

Regards.

andler
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Re: Insert page not active

Post by andler » Fri Dec 15, 2017 11:19 am

Thanks.
i've verified and the box is checked
Attachments
check.pdf
(353.75 KiB) Downloaded 36 times

Willy Van Nuffel
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Re: Insert page not active

Post by Willy Van Nuffel » Fri Dec 15, 2017 11:33 am

Another thread about the same problem:
https://www.tracker-software.com/forum3 ... 0&p=116768

Probably there is some setting in PDF/A documents that can prevent you definitively from being able to edit it.

Some advise from Tracker Software Support ?

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Tracker Supp-Stefan
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Re: Insert page not active

Post by Tracker Supp-Stefan » Fri Dec 15, 2017 2:27 pm

Thanks for finding that other topic Willy,

Indeed there's currently no way to not see the prompt and make the file editable, but this does not seem to be the issue for andler, as his prompt seems to be turned on.
At this time I believe we will need an actual document to test with. If the original files are confidential you can send them to support@tracker-software.com instead of posting them here in these public forums.

Regards,
Stefan

andler
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Re: Insert page not active

Post by andler » Fri Dec 15, 2017 2:42 pm

email sent

Best regards

Andler

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Tracker Supp-Stefan
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Re: Insert page not active

Post by Tracker Supp-Stefan » Fri Dec 15, 2017 4:49 pm

Hi Andler,

I got the e-mail but could not see any attachments to it. Can you please try sending it again?
If the file is larger than 20MB - please upload it somewhere and send us the link, as our mail server might reject any larger attachments.

Regards,
Stefan

andler
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Re: Insert page not active

Post by andler » Fri Dec 15, 2017 6:06 pm

Sent again.... the document attached is 326kb

Thanks

Andler

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Patrick-Tracker Supp
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Re: Insert page not active

Post by Patrick-Tracker Supp » Fri Dec 15, 2017 7:01 pm

Hello Andler,

Thank you for providing the file. This document contains a digital signature that restricts inserting of pages.

Cheers!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America

andler
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Re: Insert page not active

Post by andler » Sat Dec 16, 2017 9:16 am

Hi Patrick.
Thanks, but with the older versione 6.XXX there was no problem for insert page on document signed.

Best regards.

Andrea

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Tracker Supp-Stefan
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Re: Insert page not active

Post by Tracker Supp-Stefan » Fri Dec 22, 2017 10:34 am

Hello Andrea,

Yes we were allowing this before, but there is a potential for causing changes in the file that will e.g. break the signature, and that is why we are currently not allowing modifications for signed files, and are work is being done for improving this behaviour but I can't tell you when changes to this might happen.

Regards,
Stefan

andler
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Re: Insert page not active

Post by andler » Fri Dec 22, 2017 5:04 pm

hi Patrick.
Ok. thanks.
Can you notify me when the update is on air.

Merry christmas to everybody.

Andrea

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Paul - Tracker Supp
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Re: Insert page not active

Post by Paul - Tracker Supp » Fri Dec 22, 2017 6:52 pm

Hi Andrler,

as Stefan says we don't have an ETA at present. We will post here when it is available.

cheers
_________________
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com

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