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blocka construction inc
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Inverted Black Boxes When Printing From V7

Thu Dec 07, 2017 6:57 pm

Upgraded to V7 today and suddenly most of the PDF's I'm printing have black boxes on the page where everything has been inverted. Checking "Print as Image" mostly solves the issue, but it's a workaround and not an actual solution to the problem (also, when printing as image it makes all the lines too thick).

It's affecting PDF's that I'm receiving from other companies as well as all of the PDF's created our Inventory/Purchasing/Payroll software (Sage 100 Contractor).

Never had this issue before and nothing has changed in our environment other than this upgrade.
Attachments
Clipboard02.png
Clipboard01.png
Last edited by blocka construction inc on Thu Dec 07, 2017 7:21 pm, edited 2 times in total.
 
Willy Van Nuffel
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Re: Inverted Black Boxes When Printing From V7

Thu Dec 07, 2017 7:11 pm

In a short test, myself, I was not able to reproduce the problem.

Can you please post one of the above PDFs?
 
blocka construction inc
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Re: Inverted Black Boxes When Printing From V7

Thu Dec 07, 2017 7:17 pm

Sure thing, here's a couple examples.

One was generated by our own software (Sage 100 Contractor), the other was sent to me from another company (created using completely different software).
Attachments
Graybar Quotation_0229001930_4414_20171207101500.pdf
(48.37 KiB) Downloaded 15 times
PO 7136-4354 Lord & Sons.pdf
(101.09 KiB) Downloaded 10 times
 
RMan
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Re: Inverted Black Boxes When Printing From V7

Thu Dec 07, 2017 8:30 pm

I verified the same results in my preview on Windows 7 by installing the Ricoh MP C1500/615C PCL6 driver from the standard Windows install. Adobe as well as the old PDF-XChange Viewer shows the print preview correctly but not the V7 Editor.

I also tested the Ricoh MP C1500/615C PS and Ricoh MP C1500/615C PCL5 and they preview wrong also.
 
Willy Van Nuffel
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Re: Inverted Black Boxes When Printing From V7

Thu Dec 07, 2017 8:41 pm

To me it seems like a bad interpretation of the "opacity" property of the concerning images/objects.

For a test, I have changed the opacity value for all the objects from 100% to 80% and the problem is gone.

Issue to be resolved by Tracker Software Development ?
Attachments
PO 7136-4354 Lord & Sons.pdf
(102.43 KiB) Downloaded 8 times
 
Paul - Tracker Supp
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Re: Inverted Black Boxes When Printing From V7

Thu Dec 07, 2017 10:45 pm

Hi guys,

this is a known issue Ivan is working on right now.

It should be fixed for 7.0.323.1 due out Monday (all things going to plan of course).
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If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

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Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
 
blocka construction inc
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Re: Inverted Black Boxes When Printing From V7

Fri Dec 08, 2017 9:11 pm

Paul - Tracker Supp wrote:
Hi guys,

this is a known issue Ivan is working on right now.

It should be fixed for 7.0.323.1 due out Monday (all things going to plan of course).


Nice! Sounds like you guys are on top of things. Thanks for the info.
 
Paul - Tracker Supp
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Re: Inverted Black Boxes When Printing From V7

Fri Dec 08, 2017 9:12 pm

:-D
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If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com

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