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femo
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Error [PXVLib]: Scanning process failed.

Sun Dec 03, 2017 9:06 am

While i'm trying to scan a pdf, i get these error

Error [PXVLib]: Scanning process failed.
 
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Will - Tracker Supp
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Re: Error [PXVLib]: Scanning process failed.

Sun Dec 03, 2017 9:15 pm

Hi Femo,

Thanks for the post - Please advise on the specific version and build you are using, and also please confirm that you are seeing this with the Editor and not PDF-Tools.

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

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Will Travaglini
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PKOZ
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Re: Error [PXVLib]: Scanning process failed.

Tue Dec 05, 2017 10:47 pm

I bought, downloaded, and installed yesterday PDF-Xchange Pro in a Windows 10 environment. I am using an Epson DS-510 that has been working problem-free with other software.

Like others I am getting the error message of this thread when I attempt a scan regardless of which scanning option I select.

Please advise.

PKOZ
 
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Patrick-Tracker Supp
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Re: Error [PXVLib]: Scanning process failed.

Thu Dec 07, 2017 1:26 am

Hello,

Thank you for your post. We are sorry that you have experienced such issue. Please contact support@tracker-software.com with this issue as we would like to arrange a remote session. Please do not post log in details here, but you will find instructions on setting up Team Viewer below: https://www.tracker-software.com/knowle ... e-an-issue

If you are ready for a remote session now, please leave team viewer running and email us with a link back to this topic so we know what to do with your Team Viewer details.

Thank you!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America
 
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Ovg
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Re: Error [PXVLib]: Scanning process failed.

Thu Dec 07, 2017 3:54 pm

I have the same issue. The only way to make it works - set Data Transfer Method to «Memory» in Configure Scanner Presets tab.

Os - Windows 7 SP1 x64

WBR, Oleg
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It's impossible to lead us astray for we don't care even to choose the way.
PDF-XChange PRO, 7.0 (Build 323.2) / W7 x64 SP1
 
Paul - Tracker Supp
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Re: Error [PXVLib]: Scanning process failed.

Thu Dec 07, 2017 10:21 pm

Hi Ovg,

same story here, we will need a remote session. We are keen to do this and see what is happening for you. Can you follow Patrick's directions please and arrange it through support@tracker-software.com.
regards
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If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

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http://www.tracker-software.com
 
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Ovg
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Re: Error [PXVLib]: Scanning process failed.

Fri Dec 08, 2017 4:39 am

Thank you for support! I'll think about it.
It's impossible to lead us astray for we don't care even to choose the way.
PDF-XChange PRO, 7.0 (Build 323.2) / W7 x64 SP1
 
Paul - Tracker Supp
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Re: Error [PXVLib]: Scanning process failed.

Fri Dec 08, 2017 8:04 pm

We are here Monday to Friday. :-)
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If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

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Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
 
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Ovg
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Re: Error [PXVLib]: Scanning process failed.

Thu Dec 14, 2017 6:34 pm

With 7.0.323.1 I haven't this issue anymore. All scanning presets and modes working fine for me. Thanks for update!
It's impossible to lead us astray for we don't care even to choose the way.
PDF-XChange PRO, 7.0 (Build 323.2) / W7 x64 SP1
 
Paul - Tracker Supp
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Re: Error [PXVLib]: Scanning process failed.

Fri Dec 15, 2017 12:18 am

Oooh! Nice! Thanks for the feedback Ovg!
_________________
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com

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